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Screen Grain

BenS Posted 2 years ago

The screen on this laptop reminds me of looking through mosquito netting. Samsung makes the screen for this laptop, I have several Samsung devices with touch screens and they are all clean, clear and pleasant to look at but this laptop has such a noticeable grid pattern over the screen that I took a portable monitor and set it in front of it. A cheap 1080 portable screen looks considerably better.

No, I would not recommend this to a friend

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Brand response from ASUS Answers

Posted 2 years ago

Dear Ben S,

We appreciate you sharing your feedback on this model and would like to apologize for the display issue you're experiencing. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.

If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2310029969-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support Asus

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