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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 712 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are positive about the Q504UA's touchscreen, performance, ease of use, lightweight design, and battery life, frequently citing these aspects as key strengths. Many also appreciate its price point and ample RAM and storage. However, customers are negative about the hard drive's reliability and the lack of a CD/DVD drive. Some users also expressed dissatisfaction with the pre-installed Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 712 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    First laptop purchase in 10 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a (great) old Gateway 17" laptop that was 10 yrs old, still plugging away, but overheating & slow. My wife & I were holiday shopping (not for the laptop) & looked at several models. The Asus model caught my eye (I knew they had been in the tablet market for years). This machine was $100s cheaper than a comparable HP. The 12gb RAM & 1Tbyte of HD space really drew my attention. Lastly, this machine was sold by Best Buy as "open box" (previously sold & returned brand new ... NOT REFURBISHED). That meant even MORE savings! We're totally happy with quality/speed/usefulness (touchscreen laptop) of our Asus & Best Buy lived up to its name!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    I LOVE MY ASUS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous ASUS was a great machine but had to be replaced, finally. I use this for a home based business and it's critical that it always be working. This ASUS is so FAST that my productivity has increased incredibly! I like the volume adjustment button on the side, so much simpler than having to click on the icon and then adjust the volume. I haven't used it much but the ability to use this as a tablet is a very cool feature! Love the touch screen, won't ever own a computer without that feature. This is just a great laptop/tablet--intuitive, fast, and more! Buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for another brand that was nothing but problems. So far so good. Easy enough to use. Light and seems fast enough for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement computer for my husband, his old one was very outdated. He is very happy with this new one. Very fast, lite weight and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Good laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was exactly what I needed - as a student with a full load of online classes I needed something with good processing power, a lot of memory and a lightweight body since I carry my book bag around a lot. This Asus had all of those things, a comfortable keyboard, and a price that didn't break the bank. The touchscreen and 180 degree flip screen were bonus features I find myself using a lot! All in all a great value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn't be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the last year I have started doing a lot of video editing as a hobby. I needed to upgrade but had a budget I had to stay within. This computer has everything I wanted and needed for an incredible price. Reliable and capable.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen, Weight

    Rated 4 out of 5 stars

    Really good laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife enjoys using this laptop. It's lightweight. Large screen. Fast. Good stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Very stylish and has good performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video quality is awesome! I used an HDMI cable and hooked it up to my HDTV and it was a rich experience. I did run into some slow processing and other performance issues due to Kaspersky. After uninstalling Kaspersky the performance issues were resolved. I am loving this 2 in 1 and it is easy on the eyes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Second Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace old laptop. Bought it because of the specs and the student discount. I used this laptop for a week and it BSOD at least three times before I returned it. Geek Squad was very helpful and I swapped it for a new one of the same model (w/o charging me). So far it has been working without a hitch! It is a very fast computer and great for what I use it for. Keep in mind that if a computer has a great specs on paper doesn't necessary mean it has great performance (i.e. the first one I got of this model). Research thoroughly the computer model before purchasing as it is a major expense and I wasted a lot of time trying to troubleshoot.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 4 out of 5 stars

    Hard drive had to be replaced under warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad hard drive while still under warranty but otherwise this has been a good computer. My daughter especially likes to use it in tablet mode.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for a week. I have done browsing online and watched videos and so far so good. I was very impressed with this laptop, I had it playing tv shows on battery for three hours straight on my memory foam matress and it felt cool to the touch the whole time, never overheated. The battety life is not impressive but if you mess with the settings it does get increased a bit, not deal breaker for me. It feels like a well built computer and I like the casing. I am satiafied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 4 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my daughter. We were planning on purchasing the one with a smaller screen, but they were sold out. Saying that, my daughter was happy with the bigger screen. It runs fast, beautiful picture quality and I personally like the touch screen. A bonus that it was $150 of regular price. It's nice enough that I may go back and get my own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop, speed is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Has a lot of RAM and memory space. I haven't downloaded a lot of programs. Would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    USB-C, Nice aesthetics but weak display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its equipped with dual core i5 Skylake processor and 12GB of ram. I would have liked to have SSD at this price. Comparable models from HP, Dell, Acer & Lenovo at that time had SSD with them. However, I opted this because it was $50-70 bucks cheap and had a USB-C port. Its ideal for college students.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my laptop and the touch screen. Does a great job going from laptop to use for work to touch screen like an iPad for surfing the net and shopping.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great overall laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great budget friendly laptop. The touch screen feature is my favorite!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, love the touch screen. Lots of power, quick. Great design

    I would recommend this to a friend
  • Cons mentioned:
    Cd drive

    Rated 5 out of 5 stars

    Laptop and Tablet in One!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research and multiple tries, I happily brought this Asus home. It met all of the demands I had (except a DVD Rom... I'm told almost no laptops have them... a step backwards in technological advances in my opinion!), and at a fair price. After a months use, I'm finding all kinds of fun things it does that I was unaware of. Win, win. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Windows 10

    Rated 5 out of 5 stars

    Excellent for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop replaced an older Asus laptop which was going on 5 years old. Excellent fit and finish, fast and has many features I like everything about the laptop but Windows 10. I wish there was an option to use Windows 7 but I guess this is a sign of the times. I am very happy with this and use it primarily as a media server for my sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with this laptop thus far. It is very efficient and fast. I get a lot of compliments on house nice and easy it is to type on my laptop. I enjoy the touch screen immensely. As a college student who has to use this laptop on a daily basis it preforms well, even above and beyond what I need it to. Overall wonderful laptop.

    I would recommend this to a friend