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Customer Ratings & Reviews

Customer reviews

Rating 2.8 out of 5 stars with 6 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 4 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this refurbished for a great price and have not regret it at all. Wonderful machine for reading or just looking up information while watching TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect tablet for kids or adults.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is great lil I satisfied that best but sent me a phone charger instead of tablet charger but since I have more than one we use same charger.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Forgot to install the wifi antenna

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I needed a a tablet to test the Android Apps I am building on a tablet layout. It is in great physical condition and the software is always good on Android, but I could only get a wifi signal when I was about 5 feet from the router. After doing some research I saw that many people had issue with the wifi connectors being either bent down too low or broken off. I opened the back cover and realized this did not even have an antenna on the inside of the cover. Lucky, or not lucky I guess, I had a Nexus 7 that was my Mom's. It wouldn't hold a charge and eventually wouldn't even charge at all. Another flaw in this version of the N7, but it was beyond warranty. Anyway, I pulled her cover off and it had the antenna on the cover, so I just switched covers and BAM! great wifi signal all over the house. Asus Refurb techs, don't forget the wifi antenna's on these. Most consumers would have no idea to check that and just think they have another poorly designed product. You also should have offered free repairs on the battery connection problems on the early versions of these tablets, even to consumers who's warranty had expired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    totally awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave a nexus 7 to my godson for Christmas when they first came out a couple years ago. Recently he accidentally dropped it face down and the screen got a tiny crack that messed up the touch sensor. I got this refurbished one to replace it...loaded up all the previous stuff from the play store, and it has worked absolutely flawlessly. It did have kind of a cryptic message when I turned it on for the first time, but a simple reset to factory defaults cleaned that up. I picked up a better protector that covers the screen now too. I think it's totally awesome that you have refurbished ones for a little more than 1/2 price of the originals.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy at your own risk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two and I love them. they work fine but after few uses one of them just shut down for good while the other freezes up sometimes in less than 2 weeks. as soon I got the first one after a week I ordered another two but now I will cancel and return the ones I have before the 15th day. they are great tablets but no more refurbished devices. this is first and it will be the last.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      I'm glad that you love the tablet. I do understand your concern in regards to the units shutting down and freezing up being a refurbished products. All refurbished products undergo intensive quality control testing and inspections, just like brand new products. Please do a factory restore to resolve the shutting down and freezing up issues, OS is possibly corrupted. If you need further assistance, please email me at [email protected] and write down service# 3459483 on the subject line.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer LoyaltyAsus

  • Rated 1 out of 5 stars

    Shutdown

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device and loved it, but after one week it shutdown and didn't came back, so just returned this.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      Thank you for choosing an ASUS product. I apologize if the tablet failed to power on after a week. To successfully power on the unit, please verify that the USB cable and AC adapter were properly connected from the tablet to a working surge protector or AC outlet. Also, please ensure you press and hold down the power button until the Android logo or battery icon shows up on the screen. Should you need further assistance, please email me at [email protected] and write down service# 3529968 on the subject line.

      Regards,

      Rodel
      ASUS Customer LoyaltyAsus

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