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Customer Ratings & Reviews

Your price for this item is $1,299.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.4 out of 5 stars with 385 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the performance, touchscreen functionality, and battery life of the ROG 16" Touchscreen Gaming Laptop. Many appreciate the excellent graphics capabilities and the option to upgrade the RAM. However, customers are negative about the tendency of the laptop to overheat, its weight, and the noticeable fan noise at times. Some users also experienced issues with the refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 385 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This laptop is fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really fast and I haven't had any issues with the build quality

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So much fun

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really amazing this is a amazing laptop I really love it and I really enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son's engineering studies! Practical and with awesome capacity and graphics!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touchscreen

    Rated 1 out of 5 stars

    Quality Control is lacking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this laptop. The screen is beautiful and it has snappy performance. But, there is a reason for the steep discount and amount of open boxes for sale. From the first time I set it up to use it, it would randomly reboot. I’m thinking it’s related to the wireless card they have installed. A week later, the touchpad and power light don’t work at all. The laptop takes a couple minute just to show the boot screen and boot into Windows. The quality control is severely lacking.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Shelby,

      We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us an email at customerloyalty@asus.com and include the case number "N2211014488-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1046480/ Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great personal PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop has everything I was looking to get in a personal computing machine!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop, enjoy the touchscreen feature it's definitely a nice purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Very good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop I've ever owned. Its light for a gaming laptop and the touchscreen is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is awesome. Except for it did not want to work with some of my games. Possibly because they are not friendly with amd ryzen processors. Other then that, the games that i was able to play, looked awesome and were very smooth to play. I'm still giving this five stars because build quality and user friendliness is awesome. The processor issue, it's really not the laptop's fault.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Touchscreen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very high in all the specs which is good but it also has touch screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought a new laptop and they gave me an open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop said new, I didn’t buy open box and it came with weird (not original) programs that make the laptop not work correctly. I am still waiting for an answer about this issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming laptop good eat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop best laptop best laptop game game game yay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed this laptop for college since his other one ran out of memory and wasn’t working well. He LOVES this laptop as it fits his animation studies very well! Best Buy was great about making sure we find an opened box product. I highly recommend Best Buy and this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Good for gaming and work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast , not expensive, great colors and love the touch screen

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for gaming but overheats if on you lap.=)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bryan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it recommend it very good Pat to work I work in construction

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Nice laptop for what i need it for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop and love that its touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Excellent and value for money purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs very smooth and screen is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Simply Amazing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it before i got my rog ally i gamed on this everyday

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer, fast and reliable. Glad we picked this one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic so far! These have been solid, fast, and a work horse.

    I would recommend this to a friend