Customer Ratings & Reviews

Posted 7 months ago

Dear Digi,

Thank you for sharing your experience with the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We're pleased to hear that the 2.4GHz connection delivered a stable, low-latency performance for gaming. We’re sorry to hear about the challenges you've faced with the iOS app and Bluetooth connectivity, as well as your concerns regarding music audio quality. We understand how these issues can impact your overall experience, and we sincerely apologize for the inconvenience.

Your feedback is important to us and will be forwarded to our product and software teams for further review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034485-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 7 months ago

Dear Krimsonice,

Thank you for sharing your feedback regarding the ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We sincerely apologize that the product did not meet your expectations in terms of quality and value. We truly appreciate your input and will ensure that your comments are passed along to our product development team for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506005449-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 3 months ago

Dear Dariel,

We are sorry to hear that your ASUS ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds have been experiencing connection issues, microphone problems, and distorted audio during gaming, and we sincerely apologize for the inconvenience this has caused.

To help resolve these issues, we recommend restoring the earbuds to their factory settings. Detailed instructions can be found in the FAQ guide linked below. If the issue persists after completing this step, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506005449-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A: https://www.asus.com/us/support/faq/1048517/#a4

Posted 5 months ago

Dear BarnyardJax,

Thank you for sharing your experience with the ASUS ROG CETRA TRUE WIRELESS SPEEDNOVA Gaming Earbuds. We’re sorry to hear that the battery life was limited to only 4 hours even with all settings turned off, and we apologize for the inconvenience this has caused. Your feedback is appreciated and will be passed along to our product team for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506005449-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 7 months ago

Dear RANDELLT,

We apologize for the disappointing experience you've had with the ROG Cetra True Wireless SpeedNova In-Ear Gaming Earbuds. We understand your frustration, especially given your familiarity with high-performance gaming audio products. Your feedback is important and helps us improve future designs and product quality.

If you believe the product may be defective or not performing as expected, we encourage you to contact our support team at https://www.asus.com/us/support/callus/ so we can assist you further and explore possible solutions.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2506005449-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 8 months ago

Dear Feeblepump,

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced with the ROG Cetra True Wireless earbuds. We understand how frustrating it must be to receive a defective product not once, but twice and we regret that this has impacted your trust in the brand. Your feedback is extremely important and will be shared with our product and quality assurance teams to help improve future performance and reliability.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 1 year ago

Dear John,

Thank you for your comment.

We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using this product, will agree that this earbuds is one of the top choice for those seeking an unmatched versatility with Bluetooth and 2.4GHz modes, ultra-low latency audio, high-resolution 24-bit 96 kHz audio* with lifelike details enhanced by Dirac Opteo technology, precise voice pick-up for crystal-clear communication and more. To resolve the issue with the audio quality, ensure the Armoury Crate Gear- ROG Cetra Ture Wireless SpeedNova software posted at: https://rog.asus.com/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-speednova/helpdesk_download/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty