Customer Ratings & Reviews
- Model:
- ROGDELTAS
- SKU:
- 6527039
to a friend
Very comfortable. Sound is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had headsets with better sound quality at a cheaper price. But these are by far one of the most comfortable ive ever had at any price range.
I would recommend this to a friendBest brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset ! Love Asus! I will always order from them this is my third pair i keep getting them bc I won’t pay for another brand! I travel a lot so they get pretty beat up but the quality never lacks!
I would recommend this to a friendDefective wire - Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my kids birthday and they stopped working after just a week. The cable has a broken wire in it that causes the headset to disconnect constantly or not connect at all. There were kinks in the wire from how tightly it was packaged. Best Buy said to deal directly with the manufacture because I didn't buy their warranty. It wasn't easy to find a number to call or contact information in the materials provided. I got busy and put it off too long and now they are out of warranty. Stuck with set of brand new headphones that don't work now. It's clearly a defect, don't buy these. There are YouTube videos of people trying to repair the cable on these. Make it right ASUS! You should be offering goodwill repairs for these known defects.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dukebrdfrd,
We are sorry to hear that there was a defective wire with your ROG Delta S headset. In cases like these we normally recommend customers to return the product to their place of purchase for an exchange/refund. However, since you are outside of the return window and also out of warranty we can only recommend returning it to us to be repaired as a cost. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you are interested you can email us at [email protected] and provide the case number "N2306003309-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support