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Customer reviews

Rating 4.5 out of 5 stars with 796 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ROG GU501GM's performance, graphics capabilities, and build quality. Many appreciate its SSD drive and RGB keyboard, while some find the size convenient. However, concerns exist regarding battery life, fan noise, and heat generation during use. The price point and lack of an Ethernet port were also mentioned as drawbacks by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 796 reviews
  • Rated 1 out of 5 stars

    Not Impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am dealing with a really annoying hissing sound which is not just a manufacturer error but is actually a defect in design! I honestly thought Asus was the leader in computer technologies but thus far I have been pretty disappointed with some of the aspects of the new Asus ROG GU501GM Laptop I just purchased. I mean even companies like HP can make a headphone jack that doesn't admit this hi pitch hissing noise like I just plugged into the cheapest piece of audio equipment on the planet. I think the worst part is Asus and Best Buy are still selling this Laptop and have absolutely no intention of fixing the problem except to maybe suggest their customers buy more expensive headphones. I'm not asking for 7.1 fidelity if I was Id use better headphones which I do own. However it is a laptop so why should I have to cart around giant expensive headphones with me just to use my laptop which by design is made to be portable and convenient. I'm just looking for decent quality sound without this horrible hiss anything but this would have been acceptable. Now just wait for it! Some random employee from Asus will offer me his condolences on the dissatisfaction i'm experiencing with his product. He of coarse will suggest I check out his long esoteric list of trouble shooting tips knowing full well that there is nothing that will actually fix this issue. Hey thanks for nothing id except your insincere apology but I'm not sure Id even be able to hear you over the sound of this horrible hissing noise.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear rrawson77,

      We appreciate your feedback on this matter and please accept our apologies for any inconvenience. All ASUS products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Please verify your audio driver to version Version 6.0.1.8586 located at: https://www.asus.com/supportonly/GU501GM/HelpDesk_Download. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190318031.


      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Awesome Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this laptop for our son. The laptop itself is very sturdy and well built. It is lightening fast and he absolutely loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for on the go gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s decent laptop. Runs VR with no frame drops. It’s my go to for traveling. Sleek outer casing and great resistance on key press.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop is not bad at all. if your new at gaming you should really buy it but beware of short battery life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sold repaired/refurbship as new laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone beware when buying this laptop. Because Bestbuy is selling repaired/refurbship as new laptop. I found it after 3 months of purchasing when upgrading my SSD. Now Bestbuy is not helping because it is not their policy to help after 3 months and Asus is not helping because their warranty not support when old laptop sold as new laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is a silent beast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Runs games at great fps - very silent - very slim - You don't need girl friend if you have this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it´s kinda great, from design and gaming. but it makes lot of noise, like a silvido.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Amazing for gaming, but not for content creation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title really says it all. I love to game when I get a chance to release some stress, but my passion is content creation. I choose not to buy a mac book pro, because of their poor builds for "thin stylish designs." I have owned this laptop for about a year now and it has held up for some basic editing, but when I have to edit some real content it falls apart. For one the thunderbolt three connector glitches out the laptop. It literally freezes the computer. I know this is not an issue on the drive's end, because it works with my tower. There have been some weird issues with it turning on at times and then just randomly cutting out. What I mean by cutting out, I mean the system just decides to freeze and turn off. I assume this is a ROG issue and not a windows issue. I would recommend this laptop for gamers, but not content creators. In short, I regret this purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming laptop EVER, it runs every game i play flawlessly with barely any lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i just received this and im writing this review to be able to get my free game

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    HD failure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I figured I would take this opportunity as I sit in line at Geek Squad to review this laptop. I purchased it about 9 months ago. This is the third time I've brought it to Geek Squad for BIOS failure... The second time was during finals week so I had to buy my own copy of Windows and install it myself. Pretty much over this laptop, especially for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Affordable Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop runs many high end games and it displays really good graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Recommend!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has exceeded all expectation. It runs extremely smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good computer and its affordable I recommend this to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looks, great specs, everything i expected with the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth and Fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick package for a good price. Perfect do-it-all solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for gaming or anything. just got it and love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this PC especially for $1199

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs everything at decent settings and high framerate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price, not to heavy, solid gaming experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    grate gaming laptop i recomendet for all people...!

    I would recommend this to a friend