Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
ASUS all the way
WindsorM Posted
Very lightweight and responsive. Gotta love them ASUS products
I would recommend this to a friend - Rated 4 out of 5 stars
Great product not so great price
BODFamoUS Posted
As I say in the title the price is the only reason for the loss of star. Its a great product like most of Asus rog products. Market is to over priced for some items that cost nothing to research, develop and manufacture.
I would recommend this to a friend - Rated 5 out of 5 stars
Good performance and good looking gaming mouse
Mitch Posted
I love this mouse, it is so light and the color just fit my taste.
I would recommend this to a friendThis review is from ASUS - ROG Harpe Ace Aim Lab Edition Ultralight Wireless Optical Gaming Mouse with ROG SpeedNova Wireless Technology - Wireless - White
- Rated 1 out of 5 stars
Great mouse plagued by terrible software
Astral Posted
This is the best mouse on the market.... with the worst software support imaginable. This mouse relies entirely on Armoury Crate to change any settings like DPI, buttons or macros. It is practically impossible to get Armoury Crate to work properly it's so bad that even after multiple re-installs I can't even get Armoury Crate to let me interact with the mouse despite it detecting it. Why is that? Because it relies on Asus Framework to make a web call before it allows you to even access the mouse. While you may be able to use third party software to control the RGB the main features like DPI and button layout will be unavailable. I want to make it clear I will keep this mouse and continue to use it because I can feel the difference in tracking compared to any other mouse I own. Plus the combination of its extreme lightweight design and incredible grip tape make it the perfect gaming mouse. Please Asus if you read this ditch whoever is in charge of Armoury Crate or fix the software!
I would recommend this to a friendBrand response from ASUS Answers
Posted
Dear Astral,
We appreciate you sharing your feedback on the mouse and we sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and are committed to achieving customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2310007789-0001" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 4 out of 5 stars
Super light.
Blaydin Posted
Kind of a rough feel, would rather it be more of a smooth feel. Otherwise love that it's bluetooth and super lightweight. Love the colors on it.
I would recommend this to a friend - Rated 5 out of 5 stars
Would recommend
JashiraM Posted
Very good mouse for the price on par with Logitech supper light
I would recommend this to a friend - Rated 2 out of 5 stars
Horrible experience
Mezmerx Posted
[Employee of bestbuy] Im sure its not bad but the one i have must be faulty bc the dpi every like 5 seconds stutters like crazy. I updated everything and moved the dongle close to my mouse and doesnt fix.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Mezmerx,
Thank you for your comment.
We do understand your disappointing and horrible experience with this mouse, and the inconvenience this may have caused. If you updated everything including the Armoury Crate utility, resetting the mouse and used USB, Bluetooth and RF connections with the same results, this is a random hardware issue. We recommend to contact your seller for a replacement if it is still within the seller's replacement window. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel\
ASUS Customer Loyalty
- Rated 5 out of 5 stars
Asus mouse
Agent Posted
The best mouse I have used it is light weight so you can get flick’s
I would recommend this to a friend - Rated 5 out of 5 stars
Good mouse
Joey Posted
Me likey very much its nice and light and solid yay
I would recommend this to a friend - Rated 5 out of 5 stars
awesomest epicness
Guamos Posted
awesomest epicness .
I would recommend this to a friend - Rated 1 out of 5 stars
Worst mouse experience I've ever had.
BigDaddyPug Posted
Setup of this mouse was a nightmare. The wireless dongle could not be recognized despite hours of troubleshooting. I gave up and used the mouse in wired mode and ordered the new X2 Superstrike. I gave this one away. I've never had such trouble with a mouse before.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Harpe Ace Aim Lab Edition gaming mouse. We sincerely apologize for the inconvenience you encountered during setup, particularly with the wireless dongle not being recognized despite your troubleshooting efforts. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
Your feedback is greatly appreciated and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2310007789-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 1 out of 5 stars
Mouse
AngelA Posted
It was too light in my hand. I prefer bigger mouses and also it felt cheap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Angel A,
Thank you for your feedback on the ASUS ROG Harpe Ace Aim Lab Edition Gaming Mouse. We're sorry to hear the design and feel of the mouse didn’t meet your preferences. Your comments are appreciated and will be shared with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2310007789-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 1 out of 5 stars
don’t get it
BrianR Posted
worst mouse ever made, just got a logitech super light or razer v2 pro
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Brian R,
We sincerely apologize for the issues you've faced with the Gaming Mouse and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the mouse repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310007789-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 5 out of 5 stars
Great for beginners
movementbreakers Posted
It help me find my sense and its all good but the skates specially the ones that come in the package are not good the ones that are blue cyan. But the factory ones are much much better by default lastly my final response is that the software wend it works without issues (armory crate) is worth it but wend it breaks is almost impossible to find a alternative or other solution with settings but overall I give this mice a solid 4.5/5.
I would recommend this to a friendThis review is from ASUS - ROG Harpe Ace Aim Lab Edition Ultralight Wireless Optical Gaming Mouse with ROG SpeedNova Wireless Technology - Wireless - White
- Rated 5 out of 5 stars
Up there with the best
JoeReli Posted
Easily one of the best mice that I have owned. Thought with the price that Asus was just trying to over shoot their prices but I was presently surprised to see this mouse completely surpass my expectations. I am in love with this mouse and cant not recommend this mouse to any and everyone who needs a nice, light, and AMAZING feeling mouse to hold on to. My only gripe is the ASUS software you have to download to use RGB and customize keys. Wish it had its own like peripheral software but its not all too bad.
I would recommend this to a friend