Customer Ratings & Reviews
See more imagesASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Model:
- ROG GT-BE19000AI
- SKU:
- 12508863
Highly rated by customers for:
Customer reviews
Rating 4.1 out of 5 stars with 34 reviews
Top Mentions
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- Rated 5 out of 5 stars
Asus wifi
AlejandroG Posted
I use the ASUS ROG Rapture GT-BE19000AI with my own NETGEAR Nighthawk CM3000 DOCSIS 3.1 cable modem on Xfinity. I prefer owning my modem and router instead of using the ISP gateway, and this setup has been very stable. The router gives me plenty of control over my network, strong Wi-Fi performance, and Wi-Fi 7 support for newer devices.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 1 out of 5 stars
Bad product, bad customer support
AlexG Posted
The product was working properly for 3 months, but on April month four, it started to show no internet access, it was possible to connect to the SSID, but no internet access. Checking the router logs it keeps showing rc_service: amas_lib 5472:notify_rc restart_ark_iam, several times in the same second and sometimes after few seconds. I tried to do a factory reset first to the AI section, but it keep failing and it was never set to factory default, then I did the factory reset to the router, it was performed, but now I cannot connect to the default SSID, if I connect to it using a port, it assigns an IP, but the admin portal is not reachable. So now I have a very expensive device, Best Buy team indicates I need to contact the manufacturer for warranty, and the manufacturer indicates, I need to contact Best Buy. So, now I have a very expensive router, that cannot do even the very basic after just four months. This is my first time buying an ASUS product and it is my very first time having this kind of support problems with Best Buy. I thought ASUS was a good brand. And I thought this router was going to be an excellent router...
No, I would not recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Dear AlexG,
Thank you for your feedback.
We do understand your disappointment with the router and the inconvenience this may have caused if you started experiencing internet connection problem after three months of usage. To resolve this connection problem, check if your ISP's internet service or connection is working properly or stable by checking the LED or activity lights on your ISP's modem or gateway. Try to power cycle both ISP's modem and the router. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://rog.asus.com/networking/rog-rapture-gt-be19000ai/helpdesk_bios/. After a successful firmware update, check your ISP's and the router's settings, ensure security credentials matches on both devices.
Indeed, ASUS is a good brand. We(ASUS) are an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. If the problem persist after doing the troubleshooting tips, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 5 out of 5 stars
Excellent Router but wait until new firmware/AFC
L4D44 Posted
Excellent router but vastly overpriced. Noticing a bit faster 6GHZ wireless speeds compared to my previous 98 Pro router. Like the first review, I wish it had AFC out of the box but hopefully it won’t take too long to be enabled via a firmware update. The ai features are really neat and not too complicated to set up. Asus has an online tutorial to set everything up. Love the white look and the new white gui. Once the firmware matures, this thing will be a BEAST!
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Hello there,
We've noticed some valuable feedback regarding AFC support. We appreciate you sharing your thoughts and interest in this feature.
We are pleased to inform you that the official AFC firmware update (version 3.0.0.6.102_40272) was released on our official website. This update enables AFC functionality for your GT-BE19000AI router.
You can find and download the latest firmware directly from the official product page here:
https://rog.asus.com/networking/rog-rapture-gt-be19000ai/
Thank you for your patience and continued support. We are committed to continuously improving our products and enhancing your networking experience. If you have any questions or need assistance with the update, please feel free to reach out to our support team.
Best regards,
ASUS Customer Loyalty - US Support
- Rated 5 out of 5 stars
Phenomenal tech
ColbyC Posted
Best router I have ever purchased does everything I need with high grade security
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 1 out of 5 stars
Wifi constantly dies
David Posted
Have had this router for 6 months. Tried many different settings configurations, every firmware version they’ve released, and it still crashes once every day or two. LAN is stable, while wifi constantly crashes and kicks all devices off until the router is fully rebooted. Disabled everything, nothing helps. There seems to be a serious firmware issue with this router. I believe its related to the Broadcom kernel memory handling issue that was affecting many of Asus’s wifi 7 routers, but as I understand it, they’ve patched other models… not this one though. On the bright side, I have 2 gig fiber and it handles that well over ethernet.
No, I would not recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Dear David,
Thank you for your feedback.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing unstable wireless connection. To resolve this issue place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, and your ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try to disable "Smart Connect" and try connecting this manually to either 2.4GHz or 5GHz. Try resetting router and reconfigure or set up the devices.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 3 out of 5 stars
over priced
Techguy Posted
Good router but AI features are not really all that.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Dear Techguy,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2603016944-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Rated 5 out of 5 stars
Smart and Fast
Dennis Posted
Setup was super easy, both App and wired made the setup easy. I tried both AI Mesh and as. Access Point, both worked extremly well. I may set this as my Primary Router and hange my current Mesh for outside access and external lighting accessories.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 1 out of 5 stars
Stay away from the Asus GT BE1900Ai Router
RickyJ Posted
Until Asus gets the GT BE19000Ai router firmware figured out I'd stay clear away from this expensive router! We've had nothing but trouble with this router. I've had several Asus routers in the past with no issues. I contacted their support email address, and they told me to contact BestBuy for support. Well, BestBuy can't do anything as it is a firmware issue! Buyer be aware!
No, I would not recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Dear RickyJ,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Also, try to disable "Smart Connect and try connecting this manually to either 2.4GHz or 5GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://rog.asus.com/networking/rog-rapture-gt-be19000ai/helpdesk_bios/. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 5 out of 5 stars
Brand new software, blazingly fast!!
SandmanXX Posted
Best model out yet. The interface is all new, very elegant, and has a lot of details and info that no older model doesn't. Physically ir's about the same as the be98. The software though.. wow.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 5 out of 5 stars
Great router
ARMENA Posted
Great wifi easy setup great futures fast speed great wifi coverage.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 5 out of 5 stars
Great for gaming.
KSR1971 Posted
Very happy with the performance and the ease of opening up ports for gaming. Upgraded from another ASUS and this one is able to handle more devices.
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 5 out of 5 stars
Want Zero Wi-Fi issues until Wi-Fi 8 comes out...
AlohaKhoa Posted
Want Zero Wi-Fi issues until Wi-Fi 8 comes out... This is it
I would recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
- Rated 1 out of 5 stars
No good
Jose Posted
Sometimes I don't have internet—it's such expensive garbage.
No, I would not recommend this to a friendThis review is from ASUS - ROG Rapture GT-BE19000AI Tri-Band Wi-Fi 7 Gaming Router - White
Brand response from ASUS Answers
Posted
Dear Jose,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing internet connection problem. To resolve this, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz and disable "Smart Connect". Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://rog.asus.com/networking/rog-rapture-gt-be19000ai/helpdesk_bios/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty