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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 472 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Strix 18" gaming laptop's impressive performance, large screen size, and high refresh rate, which contribute to an immersive gaming experience. However, some users have noted issues with backlight bleed, battery life, and fan noise. While many praise the build quality and graphics capabilities, concerns about coil whine and heat generation have also been raised. Overall, the laptop receives positive feedback for its powerful performance but some users experienced minor drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 472 reviews
  • Rated 5 out of 5 stars

    Asus strix

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good computer. But you will need to upgrade the ram. Since it’s not enough for multitasking. But overall this a great computer especially for the price you won’t find anything better. That’s a guaranteed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and durable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It traveled with me to many countries.So far, everything is very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid laptop though I have had isssues with crashing though not sure if its the laptop itself or outside issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this laptop for the past 8 months. This is a powerhouse! From working to playing, it does it all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just a little different placement

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They changed the touch pad from being number or touch, saved alot of space at the bottom, more comfortable, still a great laptop, just the one change, if they left the touchscreen were the number pad was, would have been a 5 star

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this PC for almost a month and I’ve had no issues with it. I use it for playing games and editing videos, it has definitely exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so cool. Excellent price-performance ratio. I am very satisfied with using it Screen size, noise, graphics card, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful kit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, but a bit of back light bleed. A slight step up in quality control would help.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Nicest brick I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good gaming laptop. This one is heavy and noisy which isn't surprising for something with a good graphics card. However, it crashes (power-off) after a few minutes running any GPU-based game and any graphics settings. Anyone want to buy a $2400 brick?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Engineering fail

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of my sentiments about the product echo what others are saying. While this laptop excels at gaming WHEN it works, these are the following issues I've had from the start: * Random lockups * Minor backlight bleed (in my case) * Coil whine is unacceptable. While the fans can drown it out, don't expect to be able to concentrate if you're running silent mode and working. * Occasionally it will not turn on unless plugged in. This is even though the battery is at 80% charge. * When plugged in and put to sleep, after several hours the laptop would literally begin to cook itself. After some research, I found that disabling hibernation mode stopped the extreme heating, but the laptop would still be warm in the morning. Regardless, after several hours in sleep mode the laptop would fail to respond and had to be restarted. Now the laptop will rarely last longer than 5 minutes before completely locking up, not even allowing me to clear my data before returning it to the store.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matt,

      It's unfortunate to hear that you are having issues with the device overheating and the battery draining. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please follow these trouble shooting steps FAQ;[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop -https://www.asus.com/support/FAQ/1015064/ also https://www.asus.com/support/FAQ/1043914/ if not resolved
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2302017614-0012) for us to better assist you. Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Resolution & Colors

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is the best... the quality is perfect. The resolution is so good. The color effects...is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Golf simulator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for golf simulator because of current MacBook Pro non compatibility. Absolutely amazing, fast, and very little fan noise. 4k is stunning with proper projector. Very satisfied.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great laptop for the 3 months it worked!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice laptop with an ample amount of ports. Asus software is prone to issues, don't allow updates automatically as their bios updates and such could leave you in quite a predicament with a broken OS or laptop. Ive had this laptop since mid August and the motherboard is already fried. I've only moved it twice and have taken great care of it, not even using the built in keyboard or track pad. Go buy a Lenovo. This laptop is not warrantied through Asus either but made exclusively for Best Buy so you'll need to go through Geeksquad for any issues... which is probably preferable. I had an Asus ROG Swift 34" 100hz monitor that only lasted about 2.5 years before it too had a chip inside randomly become fried. Not acceptable for a high end monitor or laptop with very few hours on them. I'm not even on my PC every day. Sometimes I go months without using them. In the case of the laptop, it had maybe 60 to 70 hours of use. That's absolutely embarrassing. Save your money and frustration. Go buy a more reputable brand like Lenovo or Alienware.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      It appears that the issue described is related to hardware. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303021498-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Love The Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Condition, No backlight bleed which is what I was most concerned about. Everything plays super well and it does not feel overwhelmingly large. Very Happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not one problem!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid mine would have light bleed and be loud as others have written but mine was just as described. Very happy with everything in it and on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 stars

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a solid laptop Minus 1 star because keyboard lights fade a bit. Otherwise it's a good laptop. Not perfect though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Backlight Issues for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about a backlight issue as Ive seen multiple reviews bring this up as an issue. I can say I have zero backlight issues! Very happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Strix 18 4080

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good .. no black light bleed no weird noise .. not one blue screen ..only been a month …so far I’m very happy…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in every way. Solid construction, smooth operation, beautiful display. Battery life in line with other products of this nature. No complaints. Buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, works well, some minor problems at start but nothing some elbow grease won't work out

    I would recommend this to a friend