Customer Ratings & Reviews
- Model:
- G814JZ-G18.I94080
- SKU:
- 6531333
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ROG Strix 18" gaming laptop's impressive performance, large screen size, and high refresh rate, which contribute to an immersive gaming experience. However, some users have noted issues with backlight bleed, battery life, and fan noise. While many praise the build quality and graphics capabilities, concerns about coil whine and heat generation have also been raised. Overall, the laptop receives positive feedback for its powerful performance but some users experienced minor drawbacks.
This summary was generated by AI based on customer reviews.
I hate this laptop, I wish I never bought it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs of this laptop are beastly however the execution is ghastly. 1. This laptop has terrible random stutters while gaming. Sometimes the computer completely locks up if switching between built-in graphics card and discrete graphics card and/or while switching tabs. 2. Typing comments and messages has a noticeable lag to it randomly on facebook and youtube. 3. I have had an issue with the power cord saying its not properly plugged in since day one, it'll constantly flash with a black screen saying its unplugged or plugged in etc despite me never once moving it from its desk and the cord being completely and properly inserted with plenty of slack. 4. The screen on this laptop was a huge adjustment and to be quite honest it sucks, it has terrible backlight bleed and because of the aspect ratio you're stuck with black bars on the top and bottom of most games. It also has the most widely inaccurate colors of any monitor I've ever seen and it took me a combination of weeks adjusting the values of the monitor and letting my eyes adjust to the screen. Last but not least I caution you to not make the same mistake I did. I tried to love this computer so much because of the written specs that I waited too long and put up with too many issues for the price that now I cant return it and I'm stuck with a computer I paid $2800 for that is progressively getting worse over a period of months and not any better than my 4 year old asus rog with half the specs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devin,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302017614-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Live it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop .... screen is awesome. Would recommend to friends and family.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for game.4080more better than 4070，don’t buy 4070
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ever the best choise in the actual rtx 40
I would recommend this to a friendnice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice so nice it a good returen and the servers are really good
I would recommend this to a friendA must for gamers on the go!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good gaming laptop. Easy to use and the graphics is very good!!
I would recommend this to a friendGreat display, not so good performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a Great display, performance not up to par.
I would recommend this to a friendGreat deal on used item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was Just like new will buy from used items again!
I would recommend this to a friendBEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Very Nice Laptop. The Nvidia GeForce RTX 4080 is the best
I would recommend this to a friendBest laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loads quickly great speed and graphics are awesome
I would recommend this to a friendASUS ROG G
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Cool gaming laptop. You could play every game
I would recommend this to a friendGaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Laptop best deal for a 4080. Come good in a package.
I would recommend this to a friendBest Buy for the Win
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop and Best Place to buy!! Service was fast and perfect!
I would recommend this to a friendAwesome Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and meets the hard demands at work
I would recommend this to a friendLaptop is good but too many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beast of a laptop but have too many issues like screen bleed ,static low noise especially when browsing in the laptop using battery power. I have returned the laptop twice and Each one of them have above issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nagarjuna R,
Thank you for sharing your feedback on the Gaming Notebook. We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. We understand how disappointing it must have been to receive a product that was not up to your expectations. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302023876-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wow! No issues with my screen or coil wine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went amazingly well, great service and product!
I would recommend this to a friendGreat machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast- Crisp and clean look with a great monitor.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is beyond expectations. Other reviews are just a bad batch
I would recommend this to a friendSpeed Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speed speed speed thanks for all the interest, recommendation
No, I would not recommend this to a friendLaptop gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent Laptop , I like! , Good Laptop ! run dark
I would recommend this to a friend