Customer Ratings & Reviews
- Model:
- G814JZ-G18.I94080
- SKU:
- 6531333
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ROG Strix 18" gaming laptop's impressive performance, large screen size, and high refresh rate, which contribute to an immersive gaming experience. However, some users have noted issues with backlight bleed, battery life, and fan noise. While many praise the build quality and graphics capabilities, concerns about coil whine and heat generation have also been raised. Overall, the laptop receives positive feedback for its powerful performance but some users experienced minor drawbacks.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product, beautifull stetics and perfect performance
I would recommend this to a friendBest computer for hybrid tech needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for gamers and professional reports.
I would recommend this to a friendlaptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new monitor and the colors. Much nicer than my old one.
I would recommend this to a friendCool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool cool cool cool cool cool cool cool cool cool cool
I would recommend this to a friendVery good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop i need get one formewhen the price get down
I would recommend this to a friendExcellent purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for gaming and streaming. Love using it
I would recommend this to a friendUnderwhelming
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fussy and screen flickering took a lot of trial and error to fix.
No, I would not recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and with what's under the hood for the price its a steal!
I would recommend this to a friend- Cons mentioned:Backlight bleed
Died within the return window, got lucky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially impressed but the light bleed was there and a known issue. Died on me after 14 days just in time for the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LdVo,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. Our engineers do ensure to design the best units to suit our customers, rest assured that this feedback will not be unnoted and your information will be passed over to the relevant department.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303021498-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Returend it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has terrible backlight bleed, its the worse Ive ever seen, the coil whine is bad and loud. Asus need to fix those two issue. This is a low end laptop quality. I would pay few extra for. The quality of the Alienware m18. I alos had an issue where the laptop refuses to wake up after it goes into sleep, i had to kill it to be able to restart. I highly dont recommend unleess ASUS take it seriously and fix those issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. Backlight bleeding is common with LCD screen and coil-whine is normal for high-performance GPU(graphics processing unit). We recommend sending the laptop in for service in order to have the issues checked and be resolved.
If you need more information or further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This is the WORST laptop I have ever bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS ROG STRIX G 814 is the WORST laptop I have ever bought. I am using my 10 year old Sony Vaio always runs. I paid Geek Squad at BestBuy to fix hard drive corruption. Problem still exists, then I tried repasting changing SSD. Problem still exists. Nothing is working, cloud install also froze several times as new SSD was being setup to factory install.
No, I would not recommend this to a friendBuy something else.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light ghost is real and it’s bad. Performance is also lacking, I put it in turbo mode but constantly got frame drops playing COD. Quality build is also weak, flimsy plastic feel. Scared I would crack the screen when it was in my backpack. Purchase this laptop when it’s sub $1500.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We certainly understand your disappointment with the quality of the laptop and the inconvenience this may have caused.
All ASUS products are manufactured with materials that are in compliance with industry's quality standard and each one undergoes intensive quality control testing and inspections, the light ghosting is a random problem.
If you are experiencing slow system speed or performance issue with the laptop, please check if Windows and device drivers are up to date. If third-party application are installed, please verify if these are fully Windows 11 compatible and are running with the most current update. Keeping Windows updated will maintain optimum system stability and performance. While accessing web applications, please make sure the laptop has access to an established router, it is getting an excellent signal and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been in repair back and forth for 2 months. Unstable performance and heat issue regarding both CPU and GPU. Keep turning black screen upon new GPU drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yuchen W,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302017614-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Fps, Performance, Ram
A laptop with a desktop Power
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I stray away from laptops, as I have really decent desktop computers in my home office. With that being said, this is the first laptop I have owned, that I would 100% consider replacing one of my desktops with. This thing is a powerhouse, way more powerful enough to handle any games I have thrown at it, on high resolutions with almost no slow down. Not to mention any day to day applications I use worked great as well. Reading other reviews, some people were complaining of bleed through and system whining, I have not experienced either issue with the unit I received so far, everything looks and sounds great. The good: -Has a clean design/look to it. -Has room to upgrade (ram/m2) -The screen is large, w/a very crisp great picture to it - Ability to hook up additional montior via hdmi, or w/c to dp. - the rgb's on keyboard and front of computer look great. - i9 13th Gen CPU - Nvidia 4080 GPU The only thing I could say negatively about this would just be personal gripes: -When gaming for a period of time, the power brick can get really really hot. -No quick access panel to ram and the hard drive, you will have to remove the entire bottom of the laptop to upgrade. All for all I would highly recommend this laptop for anyone searching for a nice gaming laptop, this one will definitely give you your money's worth, with power and stunning visuals, and with room to expand the unit, definitely hard to beat.
I would recommend this to a friend Day One Issues... Be Warned Its Not Worth The Deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer had issues from day one! It would lock up and freeze then the screen started turning white and checkered randomly. I returned it to Best Buy after a week of trying to make it work. This included updating all of the drivers and reinstalling windows. I would avoid it for now, as they seem to have many quality control issues!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BassBoss,
We are sorry to hear about the issues you are having with your unit freezing. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1042613/#:~:text=Please%20turn%20off%20the%20laptop,try%20to%20restart%20your%20laptop.
Fast laptop but has screen issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real excited to get this laptop and got it about a week ago and I had screen issues from the beginning. When it was plugged in it was fine but when you unplugged it it would randomly flash multiple times until you plugged it back in. Also had issues with the armory crate to adjust all the power levels.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jlp97chevy,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. While we are sorry to hear that the screen flickers please attempt to use the MyASUS app to update your display drivers
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303021498-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1018727/
Got cancelled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got cancelled idk why used different credit cards dont work
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. We recommend that you contact Best Buy in regards to your cancelled order, below is a link to contact the team. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2302023876-0009) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://www.bestbuy.com/contact-us
Died just after the two year warranty expired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died just after the two year warranty expired for who knows what reason. Won't charge, power supply is good. No signs of life.
No, I would not recommend this to a friendInspect anything returned, refurbished please
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because it is the worst “Excellent Condition” returned item I’ve ever purchased from Best Buy. I can’t really review it because it looked like someone used it as a dinner plate and boxed it up. I couldn’t even be bothered to turn it on because of the unboxed presentation. Best Buy please do better on these QC issues. The battery Charger had a large bubble in it as well….why???
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with the quality of the refurbished laptop you received from the seller and the inconvenience this may have caused if it didn't meet your expectations. Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
500$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 4 year old asus rog g15 with WQHD 3070 makes this feel like garbage with the screen. By far very dissapointed and will understand that if its open box its returned becasue of the screen. Buyers beware along with new.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mateo,
We certainly understand your disappointment with screen of the product, Please allow us to make your experience with ASUS a better one. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2302017614-0010 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support