Customer Ratings & Reviews
- Model:
- G835LX-XS97
- SKU:
- 11237424
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Died shortly after purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after around 4.5 months of use. Otherwise I liked it a lot. However, I don't like it now that it died. Yes, it was approved for warranty replacement, but that doesn't count for anything. What happened was one day, I was playing a game. Then the screen showed lines all over it in yellow, then green, then blue, and on it went. I hard powered it off and back on. The Nvidia GPU was DEAD. I was able to use programs with the integrated graphics, but the second I switched the computer to discrete GPU...the computer never came back after that. All it ever did was power on for 20-30 seconds and then power off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PtotheB,
We’re truly sorry to hear about the trouble you've experienced with your notebook. At ASUS, we’re committed to delivering products that meet the highest standards through rigorous quality testing, and we regret that your experience did not reflect this.
To help us resolve this issue swiftly, please provide your case number. This will allow us to investigate thoroughly and work toward a solution. You can reach us at [email protected], and we kindly ask that you include a link to this review for reference.
Your feedback is incredibly important and helps us improve our support services. For your convenience, here is the case number associated with your repair: N2505005998-0006.
Thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
Asus is bottom of the food chain..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the srix 16 open box and the screen was dead blue and all when i turned it on. Returned it then i got the Scar 18 very nice at 1st but the software was very glitchy buttons not working somtimes and for the money its all plastic feels very cheap .Returned it went online to lenovo ordered the Legion 9i and wow all money well spent i will never recommend Asus..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Strix SCAR 18 (G835LX) and the ROG Strix G16. We sincerely regret the challenges you encountered with both hardware and software, as well as your disappointment with the overall product quality. Your feedback is highly valued, and we will ensure it is forwarded to the appropriate teams for thorough review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505005998-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus power house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop power house could play all AAA game I really recommend it
I would recommend this to a friendA beautiful disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with windows and BIOS communicating. The first laptop I've seen that forgets its power setting: sleep issues, a static bar on the Windows screen. It's a very beautiful laptop but Asus needs to iron out issues and get it together before it loses customers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saint,
Thank you for sharing your experience with the ASUS G835LX Gaming Laptop. We sincerely apologize for the issues you’ve encountered with Windows and BIOS communication, power settings, and display performance. We understand how frustrating this can be, especially with a device designed for high performance. Your feedback is appreciated and will be forwarded to our product team.
To further investigate and explore solutions, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505005998-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good product but maybe be on the pricey side
I would recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gpu would crash only on certain games but it slwoly gets worse every day
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LouisW,
We do understand your disappointment with this laptop and the inconvenience this may have caused.
If you are unable to play certain games, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the game, video and performance mode settings inside the Armoury Crate utility, ensure you don't go beyond the game's threshold. Additionally, if you are playing these games online, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a month and is still working, I guess its ok.
I would recommend this to a friend