Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
Came with many issues
GabrielJ Posted
[Employee of bestbuy] When first got the laptop, it was missing drivers and had a bunch of software crashes. I had to get new bios and reinstall windows on it to solve a bunch of program crashes, but even after that some of my softwares that i need for work would still crash. It sucks cause the laptop is so visually appealing and plays video games great, but i need it more for work and its not serving its purpose for that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear GabrielJ,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the inconvenience you've encountered, especially when relying on the device for professional use. We understand how frustrating it can be when a product doesn’t perform as expected despite its strong design and gaming capabilities. Your comments have been noted and will be shared with our internal teams.
To further investigate the issues you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/callus/ .
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2509016035-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 5 out of 5 stars
Best Gaming Laptop I've owned.
AlexM Posted
It is an absolute beast. Gaming laptops aren't known for being quiet, but this is much quiter than my previous laptop. It runs everything on max settings all day long with ease. The screen is great too, and is just a step below an Oled.
I would recommend this to a friend - Rated 5 out of 5 stars
My scar rocks
CesarG Posted
I changed my Strix 18 ti the strix scar 18 and they both rock but the scar stands out for the 5090 and the micro led screen love it previously was a owner of legion 7i and love the scar way more its a great gaming rig
I would recommend this to a friend - Rated 5 out of 5 stars
DO IT!!!!!!!
Phat775 Posted
This is the best laptop I’ve ever owned—by a wide margin. From performance to build quality, everything about it feels premium and intentional. It runs every game I throw at it effortlessly, stays responsive under heavy workloads, and still feels fast and smooth no matter what I’m doing. It completely exceeded my expectations. What surprised me most is how solid and refined it feels day-to-day. The screen is incredible, the keyboard feels great, and the overall experience just makes you want to use it. It doesn’t feel like just another device—it feels like something special. It’s easily my most prized piece of tech right now, and I’d buy it again without hesitation. If you’re considering a high-end gaming laptop and wondering whether it’s worth the investment, this one absolutely is. PS If I see one more review about battery life I’m gonna lose it. It obviously isn’t a laptop meant to be used off of its power supply.
I would recommend this to a friend - Rated 5 out of 5 stars
Hope your ready
QUINTONH Posted
Expansive but worth every penny. Best gaming feeling when not in front of my desktop
I would recommend this to a friend - Rated 5 out of 5 stars
Great laptop
Rickremi Posted
Great laptop I have had mine for a few months and have had no issues. It is extremely powerful and plays everything you can throw at it. The only thing I wish was better would be the speakers. They are not impressive, which is a shame because the speakers on the ROG Ally Xbox are amazing. Still this machine is worth every penny.
I would recommend this to a friend - Rated 1 out of 5 stars
Disappointed. I/O and Thunderbolt will fail.
Kota Posted
I’ve owned both the 2023 and 2025 versions of the ROG Strix Scar 18 (4090 and now the 5090). Both have the same serious issue where, under load, all USB and Thunderbolt ports stop working, even the built-in keyboard, touchpad, and Wi-Fi cut out until the system is forced off. I bought the new 5090 version assuming ASUS fixed the problem, but it’s exactly the same. The worst part is that ASUS support refuses to help because I purchased through Best Buy. They keep telling me to “contact Best Buy for warranty service,” but Best Buy can’t fix BIOS or firmware-level problems. I’m deployed overseas with the U.S. Army, so walking into a store isn’t an option for me anyway. I tried contacting ASUS corporate directly and even their CEO’s office form online but no response. For a laptop that costs this much, you’d expect better reliability and actual support from the manufacturer. I really wanted to love this system, but after two generations of the same problem and zero accountability, I’m done with ASUS until they fix this at the firmware level.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Kota,
Thank you for your comment
We do understand your disappointment with the products and the inconvenience this may have caused if you are experiencing issues with the USB and Thunderbolt ports. To resolve these issues, ensure you are using compatible and working cables and devices. Ensure Windows, BIOS, chipset and ASUS System Control Interface drivers are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-scar-18-2025/helpdesk_download/ . Additionally, run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 4 out of 5 stars
Expensive but worth it
PerignonR Posted
The price tag might be a problem for some people but the laptop itself can run most games without much issues.
I would recommend this to a friend - Rated 3 out of 5 stars
All marketing no gas
TeeH Posted
Absolute beast, but at what cost. Laptop will start throttling anyways at one point, might as well get the ASUS TUF A18 or another lower end laptop for almost on par performance, similar monitor experience, and much lighter and half the price. This has overkill specs that don't get realized and a weight to make it impractical, also cost too high to justify, and battery goes so quick too
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear TeeH,
Thank you for sharing your feedback regarding the ASUS G835LX Gaming Laptop. We are pleased to hear that you found its performance to be powerful and capable. However, we sincerely apologize for the concerns you’ve raised regarding throttling, weight, cost, battery life, and the overall practicality of the device.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505020495-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
- Rated 4 out of 5 stars
Beast
Shadowman Posted
Was a beast of a laptop and would expect nothing less from this company anyway.
I would recommend this to a friend - Rated 5 out of 5 stars
Amazing purchase 1 year later
Dollarsixo Posted
First gaming laptop purchase and it was a great pick up. The thing itself is amazing, you can play literally any game on it and it runs smooth at the highest quality. The screen is extremely vibrant and the video quality is amazing. I was hesitant on buying it but pulled the plug and I do not regret it one bit almost a year later. Definitely recommend this to anyone who is on the fence!
I would recommend this to a friend - Rated 3 out of 5 stars
Absolutely Terrible Sounding Speakers and Unstable
Rich Posted
For a premium laptop at a very expensive price, it has by far the worst sounding speakers I've ever heard and I'm talking compared to even desktop speakers I used on my 486DX2/66 back in the day. I thought they were defective until I read all of the other people complaining about how bad they are. I've also been plagued with countless blue screens and I've heard nightmares about ASUS' RMA process. No advanced replacement option and people waiting a month to get their laptop fixed. I wish I would've chosen something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Rich,
We're sorry to hear you're experiencing a blue screen error and sound issues with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509017198-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Blue Screen Errors in Windows (BSOD) https://www.asus.com/support/faq/1042499/
FAQ-Troubleshooting - Sound (Speakers/Microphones) problems https://www.asus.com/support/faq/1015070/
- Rated 5 out of 5 stars
Awesome
RichardH Posted
Very good lab Top. Fast and easy to set up quieter than most lab tops under load
I would recommend this to a friend - Rated 1 out of 5 stars
Worst purchase of my life.
Vexon Posted
Worst piece of junk I have ever owned. Constantly crashes mid game and always has to be restarted. Took it to Best Buy to see if they can fix it but were unable to find a problem. Never buying anything from ROG ever again. Buy an MSI instead. Probably a 1000% better than this junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Vexon,
Thank you for sharing your experience with the ASUS ROG G835LX gaming laptop. We sincerely apologize for the constant crashes you’ve encountered while gaming and regret the inconvenience this has caused. This is not the level of product performance we aim to deliver, and we regret that your experience did not reflect our standards.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505005998-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Rated 1 out of 5 stars
Died shortly after purchase.
PtotheB Posted
It died after around 4.5 months of use. Otherwise I liked it a lot. However, I don't like it now that it died. Yes, it was approved for warranty replacement, but that doesn't count for anything. What happened was one day, I was playing a game. Then the screen showed lines all over it in yellow, then green, then blue, and on it went. I hard powered it off and back on. The Nvidia GPU was DEAD. I was able to use programs with the integrated graphics, but the second I switched the computer to discrete GPU...the computer never came back after that. All it ever did was power on for 20-30 seconds and then power off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear PtotheB,
We’re truly sorry to hear about the trouble you've experienced with your notebook. At ASUS, we’re committed to delivering products that meet the highest standards through rigorous quality testing, and we regret that your experience did not reflect this.
To help us resolve this issue swiftly, please provide your case number. This will allow us to investigate thoroughly and work toward a solution. You can reach us at customerloyalty@asus.com, and we kindly ask that you include a link to this review for reference.
Your feedback is incredibly important and helps us improve our support services. For your convenience, here is the case number associated with your repair: N2505005998-0006.
Thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
- Rated 5 out of 5 stars
Laptop
UlugbekK Posted
Excellent laptop. Dint have any problems, works perfectly.
I would recommend this to a friend - Rated 5 out of 5 stars
Asus power house
TuanN Posted
Great laptop power house could play all AAA game I really recommend it
I would recommend this to a friendThis review is from ASUS - ROG Strix SCAR 18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5090 - 2TB SSD - Off-Black
- Rated 5 out of 5 stars
Best Laptop Design Meets Performance
Nathaniel Posted
This Laptop is a beast. I'm coming from a RTX 3080 the performance is crazy good. Go ahead throw the lastest AAA game at it Ultra it does not break a sweat.
I would recommend this to a friend - Rated 5 out of 5 stars
Awesome Laptop!!!
PrajwalRaghubanshi Posted
Asus nailed this time. Paring RTX 5090 with Ultra 275 HX gives the ultimate gaming and productivity power in a laptop format. Love the RGB light with tool less access to upgrade RAM, SSD.
I would recommend this to a friend - Rated 1 out of 5 stars
Dont waste your money
OmarN Posted
Customer service is non existent. The laptop crashes with a black screen. You call best buy support they do not help you. Theres better products and companies out there to spend your money with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear OmarN,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the your recent customer service experience with your seller and the inconvenience this may have caused. If you are experiencing issue with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty