Customer Ratings & Reviews
- Model:
- GA503RW-G15.R93070T
- SKU:
- 6494635
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the ROG Zephyrus 15.6" gaming laptop's excellent performance and generally good battery life, with many praising the screen quality. However, some users experienced excessive heat and noticeable fan noise during use. The laptop's ability to run demanding games smoothly is a significant positive aspect for many buyers.
This summary was generated by AI based on customer reviews.
1900 dollar Brick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Laptop!!! I have only had it since February 2nd. It charges when it wants too. Complete trash. 1900 dollar brick!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JesseB ,
We regret to learn that your laptop not fully charging, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: [Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery- https://www.asus.com/us/support/FAQ/1012793/ If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.Please refer to this case number ( N2205016232-0003)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Camera doesn’t work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t knwo if this is a wide spread issue or just me but the webcam does not work. There doesn’t appear to be a kill switch anywhere and when I open device manager there is no camera category but I am getting a USB failed device that windows cannot identify or get drivers for. Is anyone else having this issue?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shroud,
We're sorry to hear that your camera stopped working. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Camera problem: https://www.asus.com/us/support/FAQ/109836/#:~:text=Table%20of%20Content-,Enable%20and%20reinstall%20Camera%20driver%20in%20Device%20Manager,if%20the%20camera%20work%20normally.