Customer Ratings & Reviews
- Model:
- GX650PY-XS97
- SKU:
- 6568607
to a friend
Customers are saying
Customers appreciate the ROG Zephyrus Duo 16's performance, but some find the fan noise noticeable at higher temperatures. While some users report the fans are louder than other Zephyrus models, others find the noise level acceptable. The intensity of the fan noise seems to vary depending on usage and temperature.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise
Student Gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the nicest laptop I have ever owned. As a student, the built-in second screen makes doing class assignments very convenient as I can reference my reading on the second screen and write my papers on the main screen. I used to split my on-screen windows on past laptops to do this. While doable, being able to have each window dedicated to a screen is easier to read. Gaming wise it’s a beast! I have not had any issues running the latest games at max setting while connected to a power outlet. On battery power the frame rate does take a slight dive, but, I’m sure that is due to the system trying to maximize battery life. The laptop does get warm while gaming. When researching this laptop I was concerned about the fan noise being so loud that headphones would be required to hear my games. While they can be noticeable, it’s not as bad as I thought. My only disappointment with this laptop is the built-in webcam. It is not horrible, but for the price of the system, I expect better. I use this as a home laptop since I have limited space and a desktop would take up a lot of space. When I take it out it is just for school work and not gaming. I set it up on a laptop stand with a Targus - Dual Fan Chill Mat placed under it to help with cooling.
I would recommend this to a friend - Cons mentioned:Fan noise
Cool but nothing else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan noise is much more louder than Zephyrus normal edition and the power is not significantly better. There are a bunch of BUG on second screen. All in all, this is just a cool outlook with a weird configuration
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the fan issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404006842-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good laptop but the battery is kinda bad. I know they can do better
I would recommend this to a friendSuper notebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the prior one with the 3080ti video card. Great multi tasking laptop that is notebook size. I have, and recommend a VPN and additional security. New security programs often have their own VPN.
I would recommend this to a friendBEST LAPTOP FOR TRADING
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine. Fast, Reliable and productive. I use it for day trading and It's awesome
I would recommend this to a friendGreat conputer runs slightly hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming runs on the hot side but what can you expect from a laptop packed with a 4090 and a ryzen 9 7945 good also just a tip a regular laptop cooling pad won't work since most of the intake is below the second screen instead of under the laptop
I would recommend this to a friend- Cons mentioned:Fan noise
It gets hot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to lower to 60Hz to solve the heat issue.. so honestly are you fine with a 60hz computer or a Hot 240 hz . Trust me those fans are really loud if it hits 87-96 degrees.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pcgamer,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2401011599-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
