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Customer Ratings & Reviews

Your price for this item is $2,429.99
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The comparable value price is $2,699.99

Customer reviews

Rating 4.3 out of 5 stars with 222 reviews

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  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus G16's vibrant OLED display, robust build quality, and impressive performance for its thin form factor. Many appreciate its portability and lightweight design, along with the positive feedback on its speakers and keyboard. However, some users note that the laptop can get warm and the fans can be noisy at times. A few also mention concerns about the GPU and RAM limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 222 reviews
  • Pros mentioned:
    Build quality, Portability

    Rated 2 out of 5 stars

    OLED defeats versatility of a multi-purpose laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $2,699.99 is way to overpriced for this laptop, it has its good things, but the bad ones are a deal breaker for me so I will be returning my unit. It also doesn't make me happy at all that I had to pay the full price for a product with all these compromises, just because, for some reason, every other Zephyrus laptop has been getting discounted prices and sales, including both the G16 with 4070 and 4090, yet this is the only one that doesn't get the slightest discount, so no price match possibility whatsoever, so I much rather just send it back because back in October 2023 when it went down to $2,299.99 it made some sense, but I couldn't buy it then, but now, after Black Friday, Christmas, and even CES announcements, at $2,699.99 this laptop is just too overpriced and the cost doesn't make any sense. It is a shame that Asus didn't allow us to chose our preferred configuration, whether OLED or Mini-Led, or even just IPS. I'm very surprised that out of all the reviewers and owners, there's not a lot of tests that mention the image retention that happens to this OLED displays, I encountered it one day after spending 3 hours doing video editing and became worried, so started researching and did some tests that clearly showcase the issue, see attached images and video (https://youtu.be/63lG61BGoHA). The test performed that gave the results of the pictures is from https://screenburn.in/screen-image-retention-test/ I just followed the instructions and the image retention happened after just 5 minutes. OLED is gorgeous for constantly changing images like videos or games, which works nicely on TV's, but defeats versatility of a multi-purpose laptop, as, like me, many others are not always using it to watch videos or play games, maybe just about 10% of the time, because we mostly use it for productivity tasks, like spending multiple straight hours coding, writing, editing videos or audio, doing calculations on a spreadsheet or even just browsing the web, all of which have interfaces with tons of static UI elements, so "Hiding the taskbar" is just not enough to prevent future burn in. The laptop itself is very powerful and well designed, but it is only as strong as its weakest links, which are: Windows 11 and all its nonsense of hiding menus within layers of menus, also all the Asus bloatware, Armory Crate, and others that are supposed to help but just hog a lot of the laptop's resources and is always conflicting with Windows 11 for the control over the power plan settings like sleep and display timers and others; and finally, the OLED with the previously mention downsides. Perhaps this hardware would be a beast if it was paired with a Mini LED display, Windows 7 or 10, plus removing Armory Crate, MyAsus and all the bloatware and using G-Helper instead. Pros: - Beautiful build quality. - The hardware is very powerful. - Lightweight and very portable. - Better ventilation design than the M16 which blew burning hot air directly to the screen and hand if using a mouse, also the bottom has more holes for better air intake. - Gorgeous vibrant and accurate display. - Huge and comfortable track-pad. - Very comfortable keyboard. - Full sounding speakers, not yet like Macbook, but closest that any other windows laptop I've ever used. - Good amount of I/O ports, would've been perfect if it also had an RJ45 ethernet port. - The status lights are better placed in the back so unlike the M16, they don't draw attention with the reflection of the flashing towards the screen. - MUX Switch. Neutral: - I couldn't care less about the "Slash Lighting", seems kind of gimmicky to me, can be turned off but the laptop would look more stylish without it or with something more subtle. - My battery said it would last for 6 hours on the lowest settings, which is lower than advertised, but I don't mind since I mostly use it plugged in. Cons: - Too expensive bearing in mind it's drawbacks. - Gets too hot just siting idle in silent mode which makes it turn the fans on every now and then to cool it down even under low load. - OLED image retention and highly likely future burn in and panel degradation and dimming. - No Philips Head screws but less common ones to open the laptop. - Windows 11 and it's cumbersome UI that most of the times requires 3x the actions to get to the same menu you got with only one with Windows 7. - Armory Crate and Asus software gets confusing and overwhelming as there are a lot of similar options spread between both of them and even windows, they all should be be consolidated into a single centralized and simpler program, like G-Helper does.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear NickB, 
       
      Thank you for your comment. 


      We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/


      Thank you for choosing an ASUS product. 
       
      Regards,  


      Rodel 
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Build quality

    Rated 4 out of 5 stars

    Best laptop experience I’ve ever had, 10/10 screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a content creator who does 4K flight simulator videos. I wanted to see if it’s possible to use a laptop for such a task but it can’t due to the ultra 9. I noticed that the CPU bottlenecks the 4080M SEVERELY. In cpu demanding programs, expect 20%-30% GPU usage, and 30-50fps at the full 2560x1600. However, in non demanding but still intense games like warframe, you can easily max out the game and get 200+ fps at max resolution. It’s very surprising how much fps this thin laptop can produce at times Build quality is the best I’ve ever experienced, can pick it up by the edge with one hand. No flex, can take a beating, Made fully out of high quality metals. But I’d say the BEST thing about this laptop is the screen, oh my GOD, talking about AMAZING. 20/10 on the screen. I had to return mine but ended up keeping it for a month just because of the screen. I’ll never be able to use a non oled device again after this. You can use it in the dark and if you have a black background, it’s like the screen is off and your applications are just hovering in space. I can’t recommend this laptop enough to regular users. Not so much for my fellow high end creators, you’ll need a 4090M. it seems the ultra 9 is up to par with a non overclocked desktop i9-12900k and this laptop’s 4080 is equivalent to a 2080, maybe a 2070 Something that is inportant to me is audio drivers/hardware. A lot of desktops/laptops I used suffer from audio popping. This one has none of that and allows for extremely high bit rate audio too. ASUS nailed it with this one, they should’ve just put an i9 or amd cpu in it though... Would’ve been the best computer I’ve used in my life and I’ve done 2 3090/4090 desktop builds. Some people complain about the gpu tsp on these laptops, from my experience the tdp wasn’t an issue on both the cpu and gpu, cpu would just hit max load fast and cause the gpu to slow down as a result.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Portability

    Rated 5 out of 5 stars

    She's a beaut, Clark! Open Box Excellent Condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the gamble of an open box excellent condition. The sacrifice of power for portability was a driving force of upgrading my Gen 6 Legion 5 Pro. It still had great power and usefulness, but traveling for work was weighed down, literally so I wanted to get something newer, sleeker, lighter with a great screen. I highly recommend the G16. Battery life is good with tinkering using G-Helper.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Amazing, may need cooling pad for longevity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is pretty darn good, I mostly play marvel rivals, modded Minecraft (a lot of mods + Shaders on high settings), and other miscellaneous games. This thing crushes them with ease so far. MR on max settings will run around 100-140 FPS, with some slight adjustments it will run closer to 200 fps. Minecraft with heavy mods runs around 150ish fps depending on if I’m flying or just walking. The OLED screen is very vibrant and beautiful as well. The only thing that I would hold against this laptop (and I am no expert) is that it does run high on temps. At first I had it on an elevated laptop stand with nothing in the middle for optimal airflow and with this it would run anywhere from 79-84c and now I have gotten a cooling pad for it as well which has helped a ton. It now runs anywhere from 69-75c when playing games for hours. Again I’m no expert but 84c seems high for having basically nothing underneath the laptop originally. Otherwise everything is pretty amazing so far, the display, the sound, the performance. If it’s on sale for anywhere around where I bought it at (2.2k) I’d say it’s worth it if you prioritize both performance as well as having an on the go laptop for work/school.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome gaming laptop.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very light to compare with other gaming laptops. It has good OLED display, so it is good to watch or create videos besides playing games. Im surprised that the fan is not noisy even if I play honkai starail with full graphic options. Also, Ive heard that intel cpu (which is the only option for RTX4080 and 4090 models) is worse than HX370 of AMD, but trust me; it isn't that bad. The vapor chamber helps a lot. It wouldn't make fan cry for just browsing with multiple tabs on in chrome. Actually it's not that bad. With 50% brightness while working on System Verilog with mutliple edge and chrome tabs on, the battery lasted about 6hours. I think it is decent, considering that it is a gaming laptop. Also, I think the biggest thing that I'm most satisfied of unexpectedly is the speaker. The speaker is very great. It has rich sound.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought ASUS - ROG Zephyrus 32GB LPDDR5X - GeForce RTX 4080 - 1TB SSD - Eclipse Gray. It is a great laptop for running editing software such as premier pro and photoshop which I mostly use. It is also a great laptop for gaming, but would suggest the RTX 4090 for core gamers as it has more storage. Only minor thing I would suggest is to not update to the most recent Intel update available since it has glitch in it since it messes with the keyboard lighting as you cannot change it. It kind of sticks to a single color. Haven't had a problem with armory crate updates though. Keys are good quality but not as sturdy as you want it to be. Overall it is overall a compact lightweight gaming and designing laptop. Ps - It does get scratches on the body easy since it is metal, would suggest opting for a white color, if you are willing to pay an extra 300$.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine. Chassis feels premium almost like a MacBook Display is just incredible and performances in game are pretty good. Only big downside is the wifi speed. I’m usually around 500 mbps but this guy only does 100 for no apparent reason. Updated drivers and settings didn’t solve the issue, will continue investigating and hopefully get luckier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ROG Zephyrus G16 2024

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to use the Zephyrus G15 2021 with a RTX 3070. This is an upgrade in every aspect; from the screen to the graphics card. I have been using the G16 as my audio workstation and for gaming for about a year and I am very pleased with the results I've gotten. The build quality is also very premium and the front firing speakers are a welcome addition that I was honestly surprised at their quality. I'd suggest getting rid of Armory Crate and MyAsus apps and replacing with G-Helper as the bloatware is probably the only complaint i have with this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pretty laptop with good specs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to get back into studying, I needed a good computer to run rendering software, and this laptop has been so good so far. Also I usually take my computer with me everywhere and it really helps that is not heavy, I really like my new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop! Good Build and sleek design. Fast! Great screen. Can run AAA games with no problem. Easy to upgrade. Added a 4TB drive with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Epic gaming laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is mac like, speakers sound good, the 4080 does not disappoint. Definitely recommend this for a travel laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming macbook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels as good if not better than my 16 inch MacBook Pro and I’m able to play any game I want thanks to the 4080 gpu. The oled display is beautiful and the the refresh rate makes watching movies and videos feel amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Oled quality, Portability
    Cons mentioned:
    Noise level, Touchpad
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Lightweight Premium Build w/ Gaming at Its Core

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    💪 BUILD: First impression of the G16 is that ASUS really stepped up their build materials compared to previous years. It’s an all-aluminum design from the base to the keyboard deck to the lid. It’s an overall thin profile that feels more durable and confidence-inspiring, and just feels more portable at 4.3lbs—which is great for a gaming laptop of this caliber. On the top lid you have the new Slash Lighting array which you can configure in Armoury Crate, and on the bottom you have 11 T6 Torx screws to gain access to the internals. Other than the rubber feet spanning across the bottom, the Zephyrus G16 is thinner than the MacBook Pro 16, but when placed side by side on a flat surface, the G16 stands thinner at the front and becomes taller at the rear due to the protruding rubber feet. 🔌PORTS: For the I/O, the G16 sports a proprietary 240W power input. Personally, I really wish ASUS would support 240W over an additional USB-C port, but I’m sure that’s additional cost and engineering time. Even so, it does support 1x Thunderbolt 4 USB-C port as well as a USB 3.2 gen 2 USB-C port—each of which supports 100W USB-C Power Delivery. I do wish ASUS would make both of these Thunderbolt 4 compliant since it would give additional flexibility when using thunderbolt docking stations, external thunderbolt storage, and potentially eGPUs. Additionally, gamers will appreciate the 2x USB 3.2 gen 2 Type-A ports—especially for peripherals like mice, keyboards and USB headsets. And if you have a modern TV that supports HDMI 2.1, you’ll be able to achieve full bandwidth for a native 4k120Hz connection as long as you have a proper HDMI cable. Lastly, I appreciate having the option for a 3.5mm analog headphone/microphone combo jack for music, gaming or meetings, and a UHS-II SD card slot for creators. 🔧 EXPANSION & UPGRADES: Expandability on the G16 is one of its weaker points. On the bottom of the laptop are 11 T6 Torx screws. While 9 of the screws are exposed, you’ll need to remove two smaller rubber stoppers at the rear of the laptop to expose the 2 additional screws to gain access to the bottom of the chassis. And unfortunately, the screws are of different lengths, so you may want to keep track of the locations for each screw, or consult the service repair manual from their support website if you accidentally forget. Once the rear cover is removed, you’ll really only have access to 2x PCIe 4.0 NVMe SSD slots—one of which is unoccupied, and another slot for your WiFi module. It would have been nice to see a WiFi 7 module included instead of a WiFi 6E. But more importantly, you won’t be able to upgrade RAM, so you’ll need to buy the model that fits your needs. ⌨️ ​KEYBOARD & TOUCHPAD: The keyboard has good tactile feedback and travel, and the deck is rigid without flex. I’m able to type at my normal speed ~112 wpm without constantly fumbling. For work, I use a MacBook Pro 16, but I found that the transition to the G16’s keyboard was fairly natural for me. The RGB backlit keys are also appreciated for darker environments, but admittedly, is something I don’t care much about and don’t find myself often needing. After changing some preferences, I feel that the touchpad is very good. But I think the palm rejection could be improved because I did find myself accidentally changing the cursor position while typing. The physical clicks on the G16 touchpad do feel a bit stiff, but it’s still one of the better touchpads I’ve experienced on a Windows laptop. 💻 DISPLAY: The G16 sports a 2560x1600p@240Hz OLED display. ASUS says it supports 100% of the DCI-P3 color space, and is Pantone Validated for color accuracy. While I don’t have the tools to objectively measure the display, my personal opinion is that it looks fantastic, gets very bright (especially for my use-cases), and HDR content looks fantastic on the OLED display. As a content-creator who focuses more on creating rather than editing and color-grading, it’s still good to know that I’m at least working with a display that should represent colors accurately, but for gaming purposes, I am subjectively impressed with the experience, as colors pop off the screen with excellent contrast in games. And with HDR enabled, you’ll be sure to enjoy an even richer visual experience. 240Hz will be more practical for eSports and games that are just generally less-demanding, but maxing out the most graphically intense modern games will not yield this kind of framerate. However, because the display does support Adaptive Sync, you should experience much less screen-tearing while gaming. 📹​ WEBCAM & MICROPHONE: At 1080p, the webcam does perform better than many others, but it’s also not going to replace a dedicated camera if you’re the type of person to stream on Twitch, Discord or YouTube. But for taking a video call, it should be sufficient with not too much noise unless you’re in low-light conditions. Additionally, you can use Windows Studio Effects to leverage the Intel NPU to apply a background blur. And of course, the Windows Hello facial recognition has been more reliable than ASUS’ fingerprint sensors. The microphone also sounds quite good when you configure it correctly. Windows claims that the G16 has a 4-channel microphone, and this checks out. Flanking the webcam on both sides, you have 2 microphone channels, and inside of the left speaker of the G16 are the other 2 channels. In my experience, I got the best quality audio by opening the Realtek Audio Console and setting the microphone to Stereo-Enhanced Mode. And if background noise is a concern, I prefer to use NVIDIA Broadcast to apply AI noise reduction. 🔊 SPEAKERS & HEADPHONE: The built-in speakers on the G16 are a pretty significant improvement over most ASUS laptops I’ve tried in the past. While perhaps not quite at the level of the MacBook Pro, it’s still very good and makes all content sound fantastic. If you want to adjust the sound profile of the speakers (and I think you should), you can open the Dolby Access app and select different presets or set your own EQ. Personally, I created a custom flat EQ without any additional surround virtualizers or volume levelers. As for the headphone experience, this is an area where I prefer to disable Dolby Atmos entirely, since I want a flat EQ so that I can listen to my music through the sound profile of my different headphones. Overall, I found this also to be a pleasant experience and it seemed to deliver decent loudness without distortion on sensitive both in-ear monitors and power-hungry planar magnetic headphones. It certainly won’t be replacing my dedicated DAC and amp, but in a pinch, it’s great to know I don’t have to compromise a ton. ⚡ PERFORMANCE: For these benchmarks, I opened Armoury Crate and set the laptop’s power profile to Turbo Mode and the GPU Mode set to Optimized. I also used a laptop stand for better cooling access. Sometimes I’d run Cinebench Multi Core on the same power profile and yield 14%-16% lower results than what I’ve documented here. So take these with a grain of salt. ◾ Unigine Superposition 1080p Extreme DirectX benchmark: 9588 ◾ 3DMark Time Spy: 14681 https://www.3dmark.com/spy/46231593 ◾ 3DMark CPU Profile: 8866 https://www.3dmark.com/cpu/1789367 ◾ Cinebench R23 Multi Core (10 minutes): 18649 ◾ Cinebench 2024 Multi Core (10 minutes): 1011 Under a full sustained CPU load, the Intel Core Ultra 9 185H can yield very respectable results. During the PL2 load (2min sustained), the CPU would eventually sustain around 4.3GHz @ 96C, then dial back to a PL1 around 3.9GHz @ 83C. During this time, both fans do get loud (~47dB average / ~50dB max), reaching a peak around 5700 RPM, but thankfully without any high-pitched whining. Putting some closed-back headphones (Audeze Maxwell) on, I don’t really notice the fan noise. But there’s no doubt that others in my environment would certainly hear it. It’s also worth mentioning that while plugged in and using the Silent power profile, I could not get less than ~1700 RPM on the fans, but it can reach 0 RPM on battery mode for a truly silent experience. The most graphically demanding games like Cyberpunk 2077, Control, and A Plague Tale: Requiem will play well over 60fps on average while on very high settings with RT and DLSS enabled. But to engage a high frame-rate experience > 120fps, it may be better to dial back some settings, and you’ll still achieve a very crisp visual experience on the native 16” display. But if you’re comparing to other “thin” gaming laptops, the G16 may not have the best performance since the graphics only delivers 95W base + 20W dynamic boost, while others might deliver up to 175W, but those laptops will be much heavier despite having a thin profile. This puts the G16 in very limited competition for all that it offers. 🔋 BATTERY: Battery life continues to be a struggling point for Intel-based laptops, but it’s undoubtedly improving. If you have higher-performance needs for software development purposes, you may only get a few hours of battery life. But if your battery needs are geared towards documents, basic web browsing and video streaming, then I think it’s much more likely that you can get a 6hr to 7hr day while on lower display brightness, RGB effects disabled, and the silent power profile. 🧐 CONCLUSION: The 2024 Zephyrus G16 delivers a lot of improvements compared to last year’s G16 and 2022’s equivalent M16. While you will pay a premium, ASUS delivered much more value this year with a very premium experience for every aspect of the build. If performance is what you’re really after, then there are certainly better options on the market to deliver performance per dollar. But if you want something that is not only slim but lightweight and delivers a premium experience with very solid gaming performance, then the G16 may very well be what you’re looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop, structural design is top notch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this asus in april of 2024 and it has exceeded my expectations, i do graphic design, 3d design, photography and video, as well as gaming. I recently downloaded spiderman 2 which had pretty intence requirements snd the laptop handels it flawlessly after the recent nvida update.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great except for the screen and possible over heating. Would be great if you can get a complementary warranty, as your spending 3k

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Wonderful College Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop does everything, great battery life, amazing screen for movies!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Power & Efficiency at its peak

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS laptop has been absolutely amazing since I purchased it. The graphics are stunning, and it handles everything I throw at it with ease. From working on data-heavy Excel files to running AAA games, this laptop delivers smooth and reliable performance without fail.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 3 out of 5 stars

    Excellent laptop with 1 big problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop, top notch build quality, excellent diaplay, with one huge problem. This problem is the Armory Crate software. It has a mind of its own. I just got the laptop 2 days ago, and I have already had to do a factory reset on it. Got every thing back up and running last night did all the updates, then did the proper shutdown powered it off and went ro bed. This morning powered it on, after checking emails and stuff thought to check Armory Crate just to be sure. I hit the Armory Crate shortcut button and nothing. So launched the program from windows and it doesn’t show any option for Slash Lighting, switch off the Bootup sound, OLED Care, or Aura Sync. It says no compatible device found. I mean from last night to this morning, I didnt change a single setting. It’s because of this I am giving it a 3 star.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issue you've encountered with the Armoury crate app and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403002072-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    A Keeper

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop that fits a lot of check marks and only some downsides. 240 hz, oled, and 2560 x 1600 creates a beautiful screen. I can run pretty much every game without issue, but the laptop gets hot. Make sure to download ghelper and reduce cpu wattage to lower temps while gaming (you can search how to do this easily). I love its small and compact factor, making it easy and quite less embarrassing to pull it out at a coffee shop to do work (vs. a thick heavy gaming laptop).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extreme performance at 4 pounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best laptop that I ever used. There is no competitor at all at this weight, performance and premium feel.

    I would recommend this to a friend
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