Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- |
- SKU:
- 6403813
Customer reviews
Rating 4.5 out of 5 stars with 664 reviews
(664 customer reviews)Rating by feature
- Battery Life4.2
Rating 4.2 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
Rated 4 out of 5 stars
Great but returned for 1 missing thing.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No camera, I know that the cameras built in are not as nice as plug in ones. However I go this laptop for my sons learning from home and having no camera was unexceptable.
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
The graphic card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a solid laptop for all your gaming needs. Would recommend the 2070 GeForce over the 1660 because this can't handle more then one game at a time and keeps crashing.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Once it worked, it was great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once we were able to get it to work, it was great. However, I had to make 2 additional trips to best buy to do so. The people and geek squad were very helpf
I would recommend this to a friend - Cons mentioned:Camera
Rated 5 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the computer, I just wish it had a number pad. I also don't like that it doesn't have a webcam, but otherwise it is a great laptop for gaming.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
No camera, everything else is great!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid buy! Does not have a camera, but it is great for school work, gaming, and entertainment :). Price for the laptop performance is very respectable.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great starter gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My very first introduction into the gaming pc world and this bad boy was a beat for me , it’s easy to set up and it runs all games great
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Works good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great for what I needed. Gaming and a few daily tasks and multi tasking. Definitely one of the better laptops I have tried and tested.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Gaming laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Works as expected and I haven’t had any issues so far. Fast loading and once you have good WiFi you shouldn’t have any problems.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Grest business laptop too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It loads on in a flash, its so fast! Excellent multitasking. Its intended to be a gaming laptop but i mainly used it as a business laptop.
I would recommend this to a friend - Pros mentioned:Keyboard
Rated 5 out of 5 stars
good stuff!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so glad to have a new laptop after years! It's smooth as heck and it functions so nicely! I also like the glowy keyboard. It makes me smile.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made, easy setup process, reasonably fast I bought it just to play Call of Duty Warzone which it did well on slight lower graphics settings.
I would recommend this to a friend - Pros mentioned:Performance
Rated 2 out of 5 stars
disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to start out this review please understand that im a student and im not working right now, so this computer was VERY expensive for me- it hurt to even spend this much money. so far ive already run into issues with this laptop- I've head dead pixels on the monitor, its crashed when playing two different games, and the screen blacks out for a second when i plug or unplug the computer. other than that- its great for school because its made to be fast, but otherwise its frustrating. glad i didn't buy it at full price to say the least and if problems keep turning up ill end up buying another one in a couple of years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you back up your data and perform a system reset. If the issue persist, we would recommend that you reach out BestBuy so they can diagnose the issue and provide a solution.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics
Rated 5 out of 5 stars
First gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gaming computer, this was my first purchase on a gaming system and I really like it a lot. Amazing graphics, fast reliable.
I would recommend this to a friend Rated 5 out of 5 stars
Great buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a nurse practitioner student that will use this not only for school but when I transition into practice. It’s great and super user friendly
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my teenage son. It light and compact so he can carry it to school or wherever he is going. Very pleased with it so far.
I would recommend this to a friendRated 4 out of 5 stars
Value laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing spec for the price. The processor is fast gpu can boost to 1875. I received a score of 5923 in time spy 3d bench mark. The only compliant I have is the lack of vram in the gpu 6gb is not enough for all titles having to turn settings down just to play. The laptop enclosure is solid with very little flex on the keyboard. The display is as crisp as other laptop displays but form factor always has a price. I recommend buy this on sale at $200 for more off. That is the sweet spot price.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hesitated buying a new gaming computer due to cost. This has been perfect for my needs and is better than my older desktop.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Worth the buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is awesome! I’m able to play all my favorite games without any issues. It’s size makes it portable and easy to take with me.
I would recommend this to a friend Rated 5 out of 5 stars
Great First Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good laptop with a reasonable price that it was on sale for. Great for my first laptop and I love it so far
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Love this laptop.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, best one I’ve had. It runs games really nicely and smooth. Fast and easy to take around with me. Love this laptop.
I would recommend this to a friend












