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Customer reviews

Rating 3 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 3 out of 5 stars

    So basically...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop comes with a RTX 2080 max Q which enhances battery life and allows for cooler GPU temperatures but at the cost of performance. This specific laptop chassis is regarded as a “thin and light” laptop and does not allow for a standard 2080 to be installed under any circumstance since it is not thick enough to house one. The wrong information is displayed on the website. Make sure you know exactly what you’re buying because the process of returning items is long and painful. I’m sure the laptop is great but It was not what I ordered. Note: I have not been able to use the laptop since I have been trying to return it.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear DanB,

      I'm sorry for any confusion regarding the specifications for this laptop. As you noted, it is a Max-Q design RTX 2080, and the Best Buy specification page does not make that clear. I have flagged this issue to the Product team so we can have the listing adjusted, thank you for bringing this to our attention. If you have any general or technical questions, please email me at [email protected] and include a link to this review for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Customer reviews from https://www.asus.com

    User rating, 5 out of 5 stars with 1 review on https://www.asus.com.

    See all https://www.asus.com reviews
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