Customer Ratings & Reviews
- Model:
- S500MC-DH704
- SKU:
- 6498428
to a friend
- Pros mentioned:Speed
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought a Dell with about the same specs and this is a much better machine. It has Bluetooth, wifi, and a DVD drive and comes with wired keyboard and mouse which I replaced immediately. It is fast, quiet and runs cool. Excellent for the price
I would recommend this to a friend - Pros mentioned:Speed
Excellent Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer, very fast. Easy setup, no issues at all with the computer. This is my 3rd ASUS computer, and there have never been any issues with them.
I would recommend this to a friend - Pros mentioned:Speed
VERY QUIET....!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS DESKTOP IS AN EXCELLENT MACHINE RUN VERY QUIET AND FAST ALSO MOUSE AND KEYBOARD IS INCLUDED
I would recommend this to a friend Noisy Fans!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was wonderful for the first month, whisper quiet, fast, and good performance. Then the fan noise started. With any usage at all, it goes from a low roar and revs up and down, becoming very noisy at times, and is also very irritating and distracting as I work. I actually had to turn the speakers up to hear Sirius play. I contacted ASUS, and they suggested that I start in BIOS mode and revert back to default. This worked for about 4 hours. I then contacted ASUS again and they said the only solution was to send this in to them, and I would be without a computer for up to a month. I work from home, this isn't a good solution. I brought the computer in to the Geek Squad, who ran it for 24 hours and said they could not replicate the fan noise and suggested that I contact the online Geek Squad if this happens again. And it did, the very next morning, and they told me that I would have to bring this into the store Geek Squad again. So, I have a very noisy computer and am one unhappy customer, I really feel like no one is able/willing to help with this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Su4ever,
We're sorry to hear about the coil whine issues you're having with this model. We would would love to have our team look into this issue and have it returned to you in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support