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Paul Posted
works great and easy to build with. Had no issues.
Nonamefame Posted
I’m out on ASUS motherboards after this. 3 months and the onboard audio has completely gone out. Back connection and front panel from motherboard.
Posted
Dear Valued Customer,
We sincerely apologize for the audio issue you've faced with the motherboard and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the audio issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212078505-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049839/
Best Posted
Good motherboard for my 4090 grapichs card and quality
BrandonB Posted
What can I say had high hopes on this . Had all the bells and more that I was looking for. The problem was i had to find out that this card was not meant for me. Purchased and three days after using it failed to post. Returned it, got a new one and the f panel connector had no power. I tried to jump test it got nothing. I instead got the NZXT n7 B650e and have had no issues.
Posted
Dear Brandon B,
Thank you for sharing your experience with the motherboard, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We also understand your concerns about the product not meeting your full expectations, and we apologize for that as well. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be forwarded to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2301034784-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Visamp Posted
Good motherboard but AMD expo fully qualified ram (full four stick kit) won't boot when enabled. So that is annoying.
Posted
Dear Visamp,
We sincerely apologize for the memory issue you've faced with the motherboard and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304006234-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mh1997 Posted
Generally works well but I’ve had a number of issues, crashing when XMP was enabled. For the price I would’ve liked a little screen to help diagnose error codes
Posted
Dear Mh1997,
We are sorry to hear about the unfortunate experience you are having with your motherboard crashing. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030210
Zebraface Posted
Building with this board was straight forward. Bios update with biosflashback worked great. All in all i recommend this board.
JuanitaS Posted
My title, not worth your time is literal.You will spend an excessively large amount of time trying to find tune bios and getting this system up and going. I regret my decision trying to help you not regret yours. Come to think of it.I also have a laptop By the same manufacturer and I chopped it up.Poop happens.I'm just unlucky now.I'm starting to think they are just a crappy company. This mother board has multitudes of issues. Even though you do have a really great five point oh p c I e slot for m.2 cards. These lanes are also shared with your sata ports. Look online There are so many reports of issues posting and that has to do with it. Basically, thinking your memory isn'incompatible with the CPU. That with no cross fire support for multiple g.P.U's makes this a horrible gaming even though it says gaming Motherboard.
Posted
Dear Juanita S,
We sincerely apologize for the issues you've faced with the motherboard and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2301034784-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Grim205 Posted
Looks good and runs well with the ryzen 7 7000 series and nvidias 4080 Founders edition.
Leonidas Posted
DO NOT BUY. It seems that all ASUS boards for AM5 have memory training problems, sometimes taking in excess of 30-40 seconds in BIOS. Swapped from the STRIX B650E-F to this to try and overcome not being able to boot (being stuck with orange led forever and BIOS black screen) and it did the exact same thing. Updated to latest bios and still had the same problem. Great board once it boots but, the memory training and failure to boot is a problem waiting to happen for new builders.
Posted
Dear Leonidas,
We do understand your dissatisfaction with the product and the inconvenience this may have caused.
If you are experiencing issue booting up the motherboard with the RAM you are using, please check if the memory are compatible and are known good parts. Please try booting up with only the memory, CPU and power supply if the bootup time will be quicker. Before booting up, please load default settings in the BIOS. If the problem persisted, please try another known good compatible memory. If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
KevinL Posted
Integrated networking gave over 1.5 years of normal use. I have always been a fan of ASUS, especially the TUF models but this one let me down.
Posted
Dear Kevin L,
We're sorry to hear that the motherboard's networking chip stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2301034784-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1045135/
Disguy Posted
I love my PC, but after about 6 months one of my RAM slots burnt out and while it all stil works, it's annoying is all.
Posted
Dear Disguy,
We're sorry to hear that the RAM slots on the ASUS TUF GAMING motherboard stopped working and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212078505-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cryptythecrypto Posted
We’ve had two of these boards fail within 6 months. Couldn’t return the first to best buy and asus support more more expensive to fix vs buying a new board. Foolishly purchased it again, Not sure what happened with the first board. RAM ports failed in this one. Best Buy rep said they’ve had a number of problems and some people wven lose their processors because of these boards. Moving on from Asus permanently.
Posted
Dear Cryptythecrypto,
It's unfortunate to hear that you are experiencing port issues. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2301034784-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
JamesB Posted
Unfortunately board didn't post. Multiple configs. Ended up getting a refund. No questions asked, great customer service from inside store.
Posted
Dear James B,
We're sorry to hear about the unfortunate experience you had with your unit not posting and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2301034784-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Jlew7715 Posted
Have a Ryzen 7900x and this hadles it with ease. Overclocked and handles that easily as well. Great motherboard
MalikC Posted
Worked good for about two months updated bios and now it no longer posts went through three of these and also the associates decide if yiu return an item you paid warranty for to not let you buy warranty again best buy is now a complete joke.
Posted
Dear Malik C,
We're sorry to hear that the motherboard is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2301034784-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1042632/
John Posted
Awful product. Two separate defective boards from different places. Kudos to Best Buy customer service for being so friendly and helpful. Buy an MSI motherboard.
Posted
Dear John,
We sincerely apologize for the poor experience you have had with getting defecting ASUS motherboards. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We are happy to hear that you were able to the help you required and hope that you will become apart of the ASUS family once again. We would also like to know how the motherboards you received were defective. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2301034784-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
AlphatrionGarlandTexas Posted
Bad board had to return sparks when powered up not recommened.
MichaelC Posted
Good luck using anything but the default 4800 memory settings on this board.
M60HOG Posted
Works great. I should have started with it in the first place. I bought this to rebuild my computer an it has bean working flawlessly.