Customer Ratings & Reviews

Posted 5 months ago

Dear JayDee,

Thank you for sharing your experience with the ASUS TUF GAMING Z790-PLUS WIFI motherboard. We sincerely apologize for the repeated issues you have encountered, particularly with USB disconnections, and we understand the frustration this has caused. Your feedback is important to us and will be passed along to our product team for review.

To address the USB connectivity concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503037849-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] Troubleshooting - USB Functionality Issues - https://www.asus.com/support/faq/1043160/

Posted 6 months ago

Dear Ray78,

Thank you for sharing your experience with the ASUS TUF GAMING Z790‑PLUS WIFI motherboard. We apologize for the inconvenience you encountered with the USB functionality and the limitations regarding available ports. Your feedback is very valuable to us, and we will ensure it is passed along to our product team for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2503037849-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 2 months ago

Dear RNickB,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2503037849-0005) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support

Posted 1 year ago

Dear Insignia,

We're sorry to hear that you're having issues using the ASUS TUF GAMING Z790-PLUS WIFI Motherboard, and we apologize for any inconvenience this may have caused you. To further investigate the problems you're experiencing, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503037849-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 5 months ago

Dear PirateBoy,

Thank you for sharing your experience with the ASUS TUF Gaming Z790-PLUS WIFI Motherboard. We sincerely apologize for the repeated issues you encountered with the DIMM slots and understand how frustrating this has been.

To further investigate this issue and explore possible solutions, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2512024679-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 2 months ago

Dear JeramiahM,

Thank you for sharing your experience with the ASUS TUF GAMING Z790‑PLUS WIFI motherboard. We sincerely apologize for the frustration you've encountered and regret that the product you received appeared to have a physical defect.

As this matter involves the unit purchased through Best Buy, we recommend contacting Best Buy Support directly so they can review the device’s condition and assist you with a resolution.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2512024679-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support