Customer Ratings & Reviews

good product and excellent customer service. i will refer this to someone else.

very nice and good quality , I really recon this product

Super fast startup time .BEST desktop I have ever had.Very easy to set up.

Just discovered that I don’t have a disk drive. I did not know that when I bought it. I feel like I should’ve been told that.

Computer did not come with included software. Best Buy customer support refuses to resolve because computer was purchased in store. They claim issue can only be solved by store personnel. Local store does not answer phone, call center will not have store reach out. Computer is good.

Worked fine for about two months, then wouldn't start up after being shut down. 11 days turnaround for resolder of RAM module (not terrible) and it worked... for two weeks. Then 22 days turnaround (on "expedited" service because it's a recurring problem - terrible) for motherboard replacement. It's still working three hours after firing up. Fingers crossed. Couldn't talk to Best Buy personnel by phone at all. Updates on text were slightly helpful but not great. Not a great experience.

I hard time with new window operator system. once i get use to it I think i will like it

I've been using the ASUS V500 desktop for work and personal computing, and overall it has delivered exactly what I expected for a mid-range computer. The 13th Gen Intel Core i5 processor and 16GB of DDR5 RAM keep up with my multitasking demands with multiple programs, browser tabs, and light media editing without any lag. The 1TB SSD gives me nearly instant start up time, and responsiveness to my commands has been excellent. Some standout features of this desktop is how quiet it is. Even when I have heavier workloads with video calls or data analysis, the fan can barely be heard. And I have not heard it run completely silent, during my lighter workloads and the fan can be stopped. It stays surprisingly cool, which means the design for thermal management is solid. The AI noise canceling feature is nice feature, during video calls it can cut out back group sounds really well. Connectivity options are very good; multiple USB ports, HDMI, Display port outputs including USB-C for modern hardwear. If you need a compact desktop that does not take up much space but will has good performance, this computer fits the bill. It isn't a gaming rig, but for Office tasks, streaming, and daily computing it is fast, quiet, and reliable.

The ASUS V500 Desktop is the perfect powerful mini desktop i needed. It is small and petite yet light and powerful as I needed it to be. The memory capacity it comes with is perfect for today demand and the solid state drive make it that much more secure and up to date. I wish i could say it looked great with all lights and extra accessories, but this is a workhorse, and it may not look pretty but it gets the job done. Overall set up was very simple, it came with a working mouse and keyboard that I will soon be upgrading. It comes with Windows 11 as needed to be. It does not have too many ports but it does what I need it to do. I am able to do minimal gaming and as much web surfing and video watching as my heart desires on this desktop. It is very light weight so mounting to a standing desk bracket wont be an issue for when the desk has to go up or down. I would totally recommend this desktop to anyone looking for a decent yet reliable computer to get their everyday things done. I am completely satisfied with what ASUS has done with this amazing laptop.

Nothing but problems. Screen randomly blacks out, crashes for no apparent reason, does mot handle jpeg or photoshop documents well. And it is only 3 months old. I purchased it to save a few dollars. What a mistake. This is the first and last ASUS I will ever own.

I expected this computer to be much faster than it is. Major disappointment. My 10 year old HP desktop running Windows 7 was faster than this. It's especially painful waiting for files to load in File Explorer.

The computer is decent for the price, but I've been disappointed with the support. It should be possible to add a second monitor, but the connections don't work. When I went to ASUS for BASIC SUPPORT they said I had to contact Best Buy. I will never buy another ASUS product.

Purchase an open box item, The installation and transfer of files went fine. Unfortunately the cursor would lock and the screen would go black. It would reset after 5 seconds. This repeatedly happened. I was unable to resolve with driver updates, so had return the unit.

This is a very nice desktop-replacement computer. At least, that’s what I would call it. It has a tower configuration, but it is not as large as a typical, full-size tower computer. This computer measures 13.5 inches high, 6 inches wide, and 12 inches deep. That’s larger than the typical “small form-factor” desktop that is only about 4 inches wide and cannot accept full-height expansion cards. This computer can, and it has four openings in the rear panel for such cards. The typical, full-size tower computer can be about 9 inches wide, so this Asus will fit into spaces that a full-size tower cannot. It can be the best of both worlds—smaller size for easier placement but large enough to accept full-size expansion cards. The computer is well-equipped, port-wise. On the front are a headphone jack, two USB-3 ports (the kind with the blue tab inside), and one USB-C port, plus the power switch, of course. The back has an HDMI port, a displayport port (so two monitors can be connected), four USB-2 ports, line in, line out, and microphone audio jacks, and an ethernet port. There are also blankout spaces for what appear to fit old-style serial and parallel ports. I have not confirmed that these openings are really meant for this purpose. I’m just mentioning that they’re there. Wireless capability is, as is standard nowadays, built-in. In addition to the computer itself and a power cable, the box also contains a USB keyboard and a USB 2-button mouse with scroll wheel. You will need to provide your own monitor (and speakers, should you want them). Setup is typical for a new Windows computer. Hook everything up, turn it on, and go through the setup process. You’ll have to provide answers to various queries like what keyboard layout to use, and you’ll be asked both to connect to the internet and to create or log in to your Microsoft account. As the process proceeds, the computer checks for Windows updates, and the time from pushing the power button and a fully-booted, functioning desktop was about 30 minutes. But you’re still not done because then Windows immediately takes you to the Windows Update page in Settings, and I noted that there were about a dozen more updates that needed to be downloaded and installed. This took another 15 minutes, so it was about 45 minutes total from first power-up to fully booted and updated. Not bad, really. The computer has 16 GB of RAM and a 1 TB solid-state drive, and it works well. It’s plenty fast for internet surfing, video viewing, office applications, and pretty much anything else you might want to do on a desktop computer these days. I’m very pleased with it, and I expect to get much use out of it.

This desktop computer is great for family use and people working from home. The size of tower is about 13 inches high, 11 inches deep and about 6 inches wide. It doesn’t take up a lot of space like other computers. I really appreciate the mini size. I live in an apartment, use two monitors for work and have limited space available. The tower comes with a 1 TB SSD hard drive, so you will have plenty of space and it has 16 Gigs of memory for all the multi tasking you may do. On the back of the computer are 4 USB-A ports your keyboard, mouse and other gadgets. You are able to hook your monitor up either by a display port or HDMI cable. Along with that, on the back you also have an Ethernet port, microphone jack and the line in and out ports for speakers. The front of the computer has 2 more USB-A ports, a USB-C port and an audio jack for your headphones. I was a bit surprised not to see a SD card reader built in, but since you can get one cheap enough to plug into the USB-A port, this really wasn’t a problem. I have tried a number of things on this computer, such as using Office, browsing the web, watching videos and even played a few non-graphic intense games and everything seems to work well. It amazed me how quiet the tower runs, even with the fan going. A nice feature is the 2-way AI noise canceling technology built into the computer for video conferencing. I tried this and had a bit of noise in the background, but the person on the other end didn’t hear the TV going quietly nearby or anything else. The mouse and keyboard that comes with this computer are wired and seem well made. The mouse is a basic one and the keyboard is simple and thin. This is a great computer for most everyone. This mini-computer does not have an outstanding graphics card or amazing audio. However, if you are using this for everyday work and simple gaming, this is great. The speed to start up is quick, the size is small, it comes with plenty of ports, runs smoothly for all that I tried with it and is a winner in my book. I feel that for the price, you can’t go wrong.

i wanted all in one wireless with no tower, salesman pushed me to buy this. After i got home i was not happy how pushy he was so when it arrived by mail i returned it. he also told me i would need to buy mouse and key board so i did. It came with both.returned everything

Everyone doesn't need a laptop, sometimes a desktop is the right solution Everyone doesn't need a mega gaming rig Sometimes you just need an updated computer, to do the daily job. This is that machine. Small, light, doesn't use a lot of power, perfect solution for the daily desktop user at the office, small business, or home user. Runs Windows 11, 1000's of reviews out there on Windows 11. I will only mention that it does seem to seamless support it, but you will need to run updates for about 2 hours after you take it out of the box, to get all the patches and latest versions. From an out of box point of view, the included keyboard and mouse... these are your very basic wired versions. They do the task, but most likely you are going to want to upgrade them to maybe something wireless, or at least a little more robust. Regular power cord connection , with enough length to allow this to be on the desk or on the floor in most installation. Very light, which lend itself to be mounted on a small shelf, but also a little to big to be mounted "hidden", but there are options. One downside to it being so light, you can probably knock it over pretty easily, so be cautious where you put it. Plenty of the standard USB and USB-C connections, fast WiFi connectivity. I don't really care for protruding external card mount on the back, but it isn't terrible. Inside though: - Uses "laptop" style memory, easily upgradable - Uses Nvram storage, and there is room to add another chip, or you can easily replace the one if you need more storage. There is a single expansion port, BUT... not sure what it is going to be used for given the next point. This is a CUSTOM power supply, and by it size, it is not rated to power any modern large graphics card. So if you decide you need to update or add an expansion card, verify that you are not going to draw to much power. A custom heat solution for the processor and mother board... so this case will not be used for any upgrading, but if you are considering that... then this probably isn't the unit for you. However, if you are going to install these at scale (like an entire office), this will be a good solution, but make sure you know your warranty/service solutions, and if you will be able to get parts. The inclusion of a DisplayPort connection was GREAT!!!! as I was able to connect it to my 49" monitor and it worked PERFECTLY a very nice solution. If there was a way to give this a 4.5 I would, just a few minor things keep it from a perfect score/option

Worked fine for about 5 days and will no longer power on after the power button flashed red. I have owned computers for well over 20 years and I have never ever had an issiue like this. Do not waste your money.

The Asus V500 mini desktop is a really solid daily driver computer for general use with a really nice small footprint to boot. It packs a very capable Intel Core i5 13420H central processor which sports 8 cores, 12 threads, a 12 megabyte cache and a 2.1 gigahertz base clock speed that can turbo up to 4.6 gigahertz when an extra boost is needed. I also appreciate that this machine comes preconfigured with 16 gigabytes of DDR5 memory. I appreciate even more that that memory is in the form of actual, replicable, and more importantly, UPGRADABLE memory modules and that the machine will actually support up to 64 gigabytes, should I even need to expand. What is a little unfortunate is the choice to populate both available memory slots with 8 gigabyte modules instead of using one 16 gigabyte stick, but I'll cop to nitpicking on that one. I'm also happy to report that this machine comes with a 1 terabyte non-volatile memory express (NVMe) drive which will provide more than enough storage for the average user to start. Too many off-the-shelf systems tend to cheap out here by tossing in a 512 or ever na 256 gigabyte drive these days and in 2025, that's kind've inexcusable. Good on you there Asus! I do like that there is an included internal pci express expansion port available, however, I'm a bit non-plussed at the inclusion of a 180 watt power supply. If one wants to expand the system with some additional graphics oomph to do some gaming, your options will be very limited unless you also upgrade the power supply to something that can handle a lot more wattage. That said, Intel's integrated graphics processing has come a long way and I have found that I can run a few non-graphically intense games pretty well for casual entertainment. All in all, this is a quite capable machine that should last you a while. I'd definitely recommend if for my parents or to friends that want a share family machine that'll get the job done at a decent price.

Over the last several years Asus has really impressed me. From beautiful monitors, an impressive gaming lap top and now a nice high value mid tier desktop. We needed something to replace an aging desktop for our business and this PC fits the bill perfectly. The case is smaller than a typical desktop making it easy to find a space for. Perhaps what stands out most to me is how incredibly quiet it is. I think this is the quietest desktop I have ever used. The full size keyboard and mouse are very basic but both work quite well. It has all the modern ports I need including 2 USB ports, headphone jack and a usb-c in the front which I always appreciate. It boots up fast and the wifi connection is solid. As far as computing power it seems to fit all our needs. It can run our massive database just fine on one monitor while having an unreasonable amount of browser tabs (I admit I have a problem here, don’t judge me) open on the other. Outside of its limited graphic capabilities (compared to modern gaming rigs) I’m impressed with what this machine can actually handle. Beyond the work related stuff I tested a simulation style baseball game with a league save that had over 60 years of baseball stats saved in it and it ran smooth. All in all I feel this is a really nice high value PC that should be able to handle most any non graphic intensive task. I can’t emphasize enough how much I love how quiet it is. If I knew someone looking for a low to mid priced PC and wanted to do most anything other than high end gaming I would recommend this PC to a friend.