Customer Ratings & Reviews
- Model:
- K3405VFDS51
- SKU:
- 6549055
to a friend
- Cons mentioned:Durability, Lid, Screen
Fragile screen / oled damages easily
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very fragile. Just opening and closing the screen makes it susceptible to damaging the oled. My laptop came out of the box with a perfect black scren but while setting it up i repositioned the angle of the screen and noticed the screen change from black to yellow on the corner i used to change the angle. The yellow wont go away and i fear its only going to grow and get worse. This happened from expected normal usage within 15 mins of owning it. It should have a stronger lid construction to prevent any flex on the screen. The rest of the computer is great and should do more than what i need it for but i will be returning this product since i feel this could grow and become a bigger issue down the road. Its not noticeable unless the screen is black but this shows that its damaged and if you dont open or close the laptop from the top center you will stress the screen and eventually im worried the screen with crack, thats how fragile it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jarrett D,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
We understand that you will be returning the device, and we hope that you are able to obtain a functioning replacement and that you are enjoying using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404031091-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
