Customer Ratings & Reviews
- Model:
- X512JA-211.VBGB
- SKU:
- 6449520
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Vivobook's touch screen, praising its convenience and ease of use. They also appreciate the laptop's affordable price, considering it an excellent value for the performance and features it offers. The storage capacity, with both a 1TB HDD and a 256GB SSD, is another highlight for many users, who find it more than adequate for their needs. However, some customers have concerns about the battery life, speakers, sound quality, RAM, and volume, suggesting areas where improvements could be made.
This summary was generated by AI based on customer reviews.
depression
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im really sad that i’m not enjoying this laptop given how much i paid for it and all the good reviews i saw. i was really excited rip. im currently using it for school and the sound was extremely low before i had to download an app to even view videos on it which is weird just like make the sound normal before you put the product out ? also i feel like there’s something wrong with my touchpad. im literally scared to touch it half the time because i’m paranoid it’s going to highlight everything i just typed and delete it because it likes doing that for some reason. it also likes moving tabs around. and the mouse thing will hardly move occasionally and i can assure you the touchpad is clean. idk id give it a higher rating if i had these problems and it was cheaper but like bruh this was $800. i’ve used a few other laptops (that were cheaper) and i’ve never had this issue so yeah slightly irritated. i’d say i’m happy it has an i7 at least but that just means i’m stuck with it longer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angryboy69,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the audio and touchpad.
The audio quality or volume level of the internal speakers is decent. If the volume level is low, please check the Volume Control properties and verify if the volume level was set to the correct listening level. Also, ensure Windows and the audio driver are up to date. However, for better listening pleasure, we recommend using a headset or an external speaker system.
The touchpad is a smart device, if this is your first experience with this kind of touchpad, please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update and the touchpad driver that can be downloaded at the ASUS Support webpage.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Terrible laptop.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is complete trash, build quality is terrible plastic everywhere, battery life is terrible only lasts about 5 hours, screen is dull and dim, cant be charged with usb c, performance is terrible super slow not responsive at all, trackpad feels cheap, keyboard is ok at best.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook and the multiple issues you are having. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Please attempt the steps to improve your performance and battery life. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1042398/
Extremely dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 1/24 and and already returned it in less than 1 day. I have a 7 year old laptop that works perfectly fine, it was one of the cheapest options when I bought it. I felt like it was time for an upgrade to some better hardware because why not (even though I had no issues at all). I like the stats on this model, the reviews (mostly) seemed decent, and Asus seemed like a reputable brand based on some research. Well this laptop had no options at all for UEFI bios and only had Aptio setup which looks a few decades outdated. I booted up after setting up the OS and kept getting errors; it looked like the only option was to completely reinstall everything. I tried to reach out to asus support but I have no idea how that even works and I couldn't reach anybody at all, so this got returned. It is extremely dissapointing how a 7 year old laptop I bought for not even $200 brand new still works better than this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. We're sorry to hear about the unfortunate experience you've had with the device and that you had to return it. Based on the issue described it is recommended to perform a factory reset by pressing F9 while the device turns on and using the windows recovery options. If you have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product seems to be very fast; I like the fact that the keyboard lights up
I would recommend this to a friend- Cons mentioned:Sound
RUN THE OTHER WAY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this computer if you need audio DONOT BUY! Checking to see if I am within the warranty period because the audio failed twice this morning. If I am within the warranty period this useless piece of crap is going back to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the audio failed. This is not the kind of experience we want any of our customers to have. Have you tried to completely re-install the audio driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015070/
BEWARE - COMES IN S MODE. Misrepresented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this laptop many times but this is the first time it was misrepresented as having Windows WITHOUT S mode. S MODE is a huge pain and I relied on the website description. I even checked all the labels to be sure it wasn't an S mode laptop. MS is now aggressively pushing this garbage with misrepresentation. I don't have time to return it across town and now have to spend the evening getting rid of that crap. STOP WITH THE S MODE!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashley,
Thank you for writing a comment for the product.
We do understand your disappointment and the inconvenience this may have caused if it as preinstalled with WINDOWS 10 S. It can easily be switched to Windows 11. To successfully switch, WINDOWS 10 S needs to be setup completely and activated online. Once this is completed, please go to Settings, Activation then click "Go to Store" and follow the wizard in order to switch the OS free.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great but unfortunately Sound system is very bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the sound. This is not the kind of experience we want any of our customers to have. Is it not playing as expected? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/in/support/FAQ/1015070/
Unbearably laggy touchpad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars, but the touchpad is near unusable. It's laggy, and will also randomly stop working for a good 20 secs. I've updated the drivers, I've troubleshot all the touchpad settings. Nothing fixes it. I had upgraded to Win 11 almost immediately, I don't know if that messed it up or if this is just a bad product. I'm currently struggling getting the cursor moved about this review, to fix the typos. I find myself avoiding this otherwise amazing laptop, bc I don't want to deal with the lag in the trackpad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeekWad,
We're sorry to hear about the unfortunate experience you're having with the touchpad on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the Touchpad abnormal problems: https://www.asus.com/support/FAQ/1042539/
Horrible sound quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst sound on a laptop ever. Not only is the sound at full level ridiculously quiet and hard to hear, but less than one month after buying this lap top the sounds either doesn't work at all or is completely distorted. Much regret choosing this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mkate84, I'm truly sorry to hear that you're having this issue and I am happy to help you with this. I would recommend that you update the drivers of the device. Please send me an email at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your issue. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Problems with the screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This notebook has several problems with the screen. It blinks and shut down for no reason, randomly. It is so annoying for my sight, mostly working in Excel sheets. I would start a claim to change it. It happened with 2 computers already.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alejandra, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made and I am sincerely sorry for the inconvenience. You can use the following link for additional steps on how to fix the auto Shutdown/Restart problem:
https://www.asus.com/support/FAQ/1046480/ Please reach out to me at customerloyalty@asus.com. I'll be happy to further assist you with this. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Slow computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok computer. Does not run that smooth. Might return and go with a Dell.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the notebook performing very slow. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t even connect to WiFi ASUS uses it’s own language
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the Wi-Fi not connecting. This is absolutely not the kind of experience we want any of our customers to have. Please attempt these steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
stay away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had nothing but problems with this computer since we bought it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Harry,
I'm sorry to hear that you are having issues with the unit. If possible, you can provide me with a detailed description at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Touch screen
probably a good idea.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this for my disabled wife. She has no complaints about it, and i dont either for the most part. i think the price is great as it is a touchscreen (which i learned about on this review board) and a backlit keyboard. i really wanted a 2 in 1 with a stylus, but the price for this laptop and the fact it has the latest generation i7 processor with a touchscreen was reasonable. i like the hard drive aspect as well, but i dont really understand the actual function of what stores what when you have an ssd and an hdd. that is confusing to me. the thing i dont like is that Best Buy constantly changes prices so if you buy hastily, you can come back to the same website and see a different product you liked a few days or weeks ago and will have either a lower price or a higher price. Sometimes something you wanted was out of your budget and is now in your budget and other times the thing you wanted is priced higher. it can confuse you and make you want to return the item you bought for a better option that wasnt available at the time when you bought your current product.
I would recommend this to a friend - Pros mentioned:Price, Speed
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good notebook. Great price. Its really fast.
I would recommend this to a friend Very good laptop for a affordable price!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only think i would really warn you about would be the sound quality. However, almost everything else works smoothly and to my liking.
I would recommend this to a friendG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice surprise in an economical package, provides what's needed for everyday use
I would recommend this to a friend- Cons mentioned:Battery life
Terrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, they advertise the longevity of the battery when in reality it simply will not last. I haven’t even had my laptop 2 years and the battery will maybe last 3 hours of standard use. The screen brightness is absolutely terrible, so don’t expect to use it in any type of outdoor setting or under bright lights due to glare. The poor sound quality is barely audible and makes watching anything unenjoyable. The laptop is already overheating to the point of shutting down which is simply a poor quality issue due to the fan and all surrounding parts being clean and clear of any debris. All in all I could buy a $300 laptop for way better quality than what Asus has put into this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Realystar,
Thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the unit. We'd love nothing more than to improve your perception of our products and of course, our brand. We value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Touchme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the machine works ok. It is very touch sensitive
I would recommend this to a friendWhy WIndows 10, and not Windows 11?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it was supposed to come with Windows 11, but it had Windows 10. That's a big deal breaker!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, certainly, this comes with Windows 10 upgradeable to Windows 11. Please refer to the FAQ below. For further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1046904/