The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 333 reviews
Rated 4 out of 5 stars
3d print
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this mostly to for my 3d printer. Works great.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this while it was on sale for 499$ and it’s good enough for what I need. However, I wouldn’t recommend buying this at full price for the amount of issues I’ve come across. For starters, the battery doesn’t last long. I don’t watch video or play games, so there no reason that the battery should be below the halfway point within 3 hours. This laptop being larger made it difficult to find a good protective case. Lastly, when I’m typing the keyboard either lags or registers one keystroke as two or three so there are many mistakes when typing.
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2408001437-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Rated 4 out of 5 stars
Pretty good laptop.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything works fine and it's not slow at all. Played Sims 4 on it and it runs smoothly. Only complaint I'd have is that the battery only lasts a couple hours of use before I have to charge it. Great for the price though.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Brought Jan 2025 by July the laptop start throttling out of blue.
I end up under volt to use the laptop without issue.
However I was told that it's possible that thermal paste need to reapply.
After the thermal paste reapply and in BIOS reset itself and that's where I found out that the laptop was in overlock the whole time!
do double check your BIOS!
Thank you for sharing your experience with the ASUS M1605YA Laptop. We’re sorry to hear about the unexpected performance issues and truly appreciate the detailed insight you’ve provided. It’s helpful to know that the device began throttling mid-year and that applying new thermal paste improved stability. We’ll forward your feedback to our internal teams for review to help improve future system configurations and product reliability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408001437-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great laptop
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop! The price for how much power and RAM is amazing.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really enjoy the laptop and it's great for students on a budget. Works great for all my school work and I have 0 issues with speed. Only thing I wish is that the battery lasted a little longer.
Thank you for sharing your experience with the ASUS M1605YA Laptop. We are pleased to hear that the device has been working well for you, including playing The Sims. However, we sincerely apologize for the inconvenience caused by the absence of the ac adapter. If you wish to purchase a charger, you may contact Best Buy or our ASUS Support Team at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408001437-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great for the price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great performance and features. Worth the price. Value for money
Thank you for sharing your comments regarding the ASUS Vivobook 16 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
To troubleshoot the speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408001437-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support