Customer Ratings & Reviews
- Model:
- M1605YA-ES74
- SKU:
- 12012463
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with laptop. Salesperson was very helpful and knowledgeable
I would recommend this to a friendBattery or charger issue after just a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one seems to be charging well. The previous one we bought in this same model is losing it's charge too fast after only a few months of real use. We took it back to Geek Squad, who sent it to ASUS, who said there was nothing wrong with it. I love this unit, other than the charging issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melody B,
We sincerely apologize for the short battery life issue you're experiencing with the ASUS Vivobook 16 Laptop and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2405021983-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
good cost-effective option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price paid. It works very well and the quality is acceptable
I would recommend this to a friendBeware Asys products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is busy trying to sell Microsoft products, and blocking installing other programs. A terrible product so far
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Disappointedbute,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2408027067-0016] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Asus problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the laptop less than a month ago. I have only been using it for adobe illustrator. A week ago I got a blue screen error. Then the computer wouldn’t fully turn on with the keyboard lit and black screen. It started working again for a few days, but then started doing the black screen again. I got it to turn on and checked everything, updated bios and graphics, ran diagnostics which said nothing was wrong. Right after I get the blue screen again. Turned on and off and now back to the black screen It’s a brand new laptop having these major issues already I had an hp for years and never had these problems
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brittany M,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook 16 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the notebook or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item, changed mind. Upgraded current laptop.
I would recommend this to a friendBad computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera and finger print scanner stopped working withing a week. Gets the job done for my work but craps out fast and battery life is horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Preston W,
Thank you for your feedback on the ASUS M1605YA laptop. We sincerely apologize for the issues you've experienced with the camera, fingerprint scanner, and battery performance. We understand how important reliability is, especially for work-related tasks.
To help resolve these concerns, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408027067-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
Terrible laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy with this laptop. Screen keeps going black all the time. Big pain in the butt! Always liked ASUS but i think their products are going down hill.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianrB,
Thank you for your comment.
We certainly understand your concern regarding the flickering screen. To resolve this, ensure the AMD chipset and graphics drivers are up to date, latest drivers are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-16-oled-m1605/helpdesk_download?model2Name=M1605YA. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Black screen of death on day 14
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems upon first start up. Audio was a mess and needed to be reconfigured for zoom/google meet calls. On day 14, powered on but screen was black. Recommendations to fix it via google search did nothing. Returned. Very disappointed as previous Asus worked great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kate,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408027067-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
defective as was the customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective----customer service was also defective. Tis laptop would not boot up after update.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MARKA,
We're very sorry to hear about your experience with the ASUS M1605YA and the difficulty you faced with customer service. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2408027067-0012" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Hard Drive Crashed after 2 months. JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this laptop for 2 months 7 days, the hard drive has crashed! ASUS wont replace it and Best Buy wont provide a refund. Repair is unacceplable for a 2 month old laptop. Never again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David S,
Please accept our sincere apologies for the hard drive issue you've faced with the notebook and our support team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2408027067-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not turn on after only having it for a month.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trish,
We're sorry to hear that the notebook is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Not even a year and a half old and battery is bad.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year and three months later and a full battery charge doesn't last longer than 1 hour. I regret buying this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the short battery life issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Kellygracemc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret the purchase… waste of money………………………………………
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kellygracemc,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021983-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life. Return with in a week of purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lavern S,
We sincerely apologize for the battery life issue you've faced with the notebook and for the inconvenience this caused. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408027067-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Screen laptop broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you took the laptop it was broken. The screen of the laptop in the edges it was broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Priyanka P,
We're sorry to hear that the laptop screen is broken and we apologize for the inconvenience caused. To investigate this problem further or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rating of compuotr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Good Computer with No Warranty or Cannot Return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sanjay S,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Vivobook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid device, good quality, & even better price. 10/10.
I would recommend this to a friendThe best computer out there and its affordable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best computer out there & it’s affordable. I love that its in grate shape and looks best, I would rather buy this then other laptops out there. Asus comes always first.
I would recommend this to a friendGreat and budget friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and budget friendly and good for engineering students
I would recommend this to a friend