Customer Ratings & Reviews
- Model:
- M1605YA-ES74
- |
- SKU:
- 12012463
Customer reviews
Rating 4.4 out of 5 stars with 302 reviews
(302 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Computer with little use does not start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it a couple of months ago, I used it three times and it suddenly turned off. The computer does not start, although the keyboard lights do turn on and the fans sound very loud. I was sold a defective device. I do not recommend it.
This review is from ASUS - Vivobook 16 16" FHD+ Laptop - AMD Ryzen 7 with 16GB Memory - 1TB SSD - Indie Black
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manu M,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Rated 1 out of 5 stars
Customer service and credit card
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was made to pay $343 or something that I don’t even have and it went through your system through your bank and they told me I didn’t have a bill but they still charged me $29 and I wasn’t able to get a laptop on cyber Monday I think this is a bunch of bull crap and you may never get my business again. 
This review is from ASUS - Vivobook 16 16" FHD+ Laptop - AMD Ryzen 7 with 16GB Memory - 1TB SSD - Indie Black
No, I would not recommend this to a friend


















