The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-42 of 42 reviews
Rated 2 out of 5 stars
Delayed
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My item was delayed for over a week. I ordered it on 11/28 and received it 12/15.
Thank you for sharing your experience with the ASUS M1607KA Laptop. We sincerely apologize for the delay in receiving your order and understand the frustration this may have caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2512030807-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Slow system
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I regret to have sold my 2020 MacBook and purchased this Asus laptop. It is significantly slower than my previous laptop and lacks a keyboard light. Additionally, its display resolution is satisfactory. I strongly advise against purchasing this laptop.
Thank you for your feedback regarding the ASUS M1607KA laptop. We are pleased to know that you find the display resolution satisfactory, and we sincerely apologize for the slower performance you have experienced and for the absence of a keyboard backlight, which we understand may affect usability.
To help optimize your system, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2512016198-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support