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Customer Ratings & Reviews

Your price for this item is $1,699.99

Customer reviews

Rating 2.7 out of 5 stars with 3 reviews

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33%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Rated 2 out of 5 stars

    Incorrect Information in Specs and Details

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start with an explanation of the title. This laptop is NOT an OLED display. It's bright, has a matte finish, and is 165Hz at the 2560x1600 resolution, but the display is 100% a standard LED panel. Colors are accurate, but do fade and wash at different brightness and angles. I WILL be returning this. Pros: It's pretty fast, as good or better than many gaming laptops at this price. It got results around 25% faster than a ROG with an i7-11800H with a RTX 3060. The I/O is fantastic! I'm a network engineer and the onboard 2.5Gbe is a delight usually only found in "gaming" laptops. The NVMe drive is a PCIe gen 4 SSD, mine was a Micron MTFDKBA1T0TFH at 1TB. The RTX 3060 performs at expected speeds in 3D Mark Timespy Extreme 3465, Firestrike Ultra 4512, and Port Royal 4154. The screen IS bright at maximum settings (not as bright as my previous N7600 OLED, but usable outdoors or in a vehicle during daylight hours). Cons: Straight up misinformation for one. This is a side and back-lit LED, not an OLED. It has TERRIBLE backlight bleed, and is NOT as bright as the N7600 OLED panel. SSD drive performance is strange, getting less than 1/5 the random 4k r/w performance at 28.66MBps versus my 1TB Samsung 980 Pro or even 1TB WD Black SN750 gen3 at over 150MBps each. Unsure if I received bad silicon or this is an issue/oversight with the drive, but keep this in mind. I will post a picture of the backlight bleed, proving it isn't an OLED, and the CrystalDiskMark 8.0.4 x64 results.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CNev,

      We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused.



      Normally, we recommend that you contact the seller if you received a product that is different from what was advertised.



      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Best Bang For Your Buck!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I have ever bought! Pros: - Amazing Display - Astonishing Battery Life - Great Camera Quality - Fast Processor - Beautifully Crafted - Good I/O sports Con: - Misinformation. While it says it is an OLED Display, it is not but for what it’s worth, the display on this laptop is still crystal clear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terribly disappointing...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is being misrepresented...NOT an OLED screen. Will be returned for that reason alone. To make matters worse, the off-outlet performance of this laptop is absolutely atrocious, with only around two hours of battery life! Changed all relevant settings to use the Nvidia 3060 card by default, both in Windows, and in the Nvidia Control Center, and yet could not even navigate the menu screens in FIFA 23. Battery performance is throttled to a disgraceful degree, regardless of altering all performance and fan settings. Best Buy's delivery was great; quick and efficient, but, after having not purchased a laptop for myself in almost 15 years, I am left shocked and dismayed by this experience. Do not buy!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear oneway92307,

      We're sorry to hear about the unfortunate experience you had with this model. Rest assured we will have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.3 out of 5 stars with 4 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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