Customer Ratings & Reviews
- Model:
- TP3604VA-DS51T
- SKU:
- 6543995
to a friend
All around great laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. No problems setting this up and it runs great. I did add another 8gb of ram for a total of 16gb. The touch screen is responsive and with the keyboard flip the unit is easy to use like a tablet. With the metal shell it is a little heavy but worth it for being durable.
I would recommend this to a friendThis laptop is a winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality of this laptop needs and expectations I had for it. As an incoming college student, the processor and video card power exceeded the requirements of the university programs. The touch flip screen is an added bonus.
I would recommend this to a friendBEST BUY LIES NOT OLED AT ALL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this laptop tomorrow; I just got it yesterday. It is NOT OLED as stated in the specs; it is WUXGA which is NOT the same. Be careful when purchasing with Best Buy; they pad their description on items to sell them. VERY DISHONORABLE AND DISAPPOINTED!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shaf,
On behalf of ASUS and the reseller, we apologize for the misinformation regarding the device's specifications. This is not the experience we want our customers to have with ASUS products and services. We understand that you have returned the unit, but we will forward your feedback to our Product team for review to make sure this doesn't happen again.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2309041515-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The best screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image is incredible but every time I change the position of the screen, the windows move or change size. Windows continues to be a problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Great,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend updating Windows. In the following FAQ below, you can find troubleshooting steps. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2309041515-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1035492/
