Customer Ratings & Reviews
- Model:
- UX325JAXB51
- SKU:
- 6416124
to a friend
- Pros mentioned:Doesn't get hot, Great processor, Long battery life
One of the best ASUS PC Notebook series
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great processor, battery is long, I love the features, PC Notebook does not get hot when using very long when streaming videos and downloading, I confirm it is Windows 10 Pro Operating system, the keyboard feels soft and smooth with key presses that are stable, and this PC Notebook is premium. I forget to mention you with this ASUS series you will get a free 1-Year Accidental Protection once you do register this product within 9--days which I done so by reading on online. I highly recommend this product than the ASUS VivoBook series. Yes, there is no fingerprint reader yet the Face Unlock with password is responsive too.
I would recommend this to a friend - Pros mentioned:Size
My New Asus ZenBook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research before we went to the store ... important to see it, touch it. It is nice and small. Just what I wanted. The gentleman that helped us was very friendly and very efficient!
I would recommend this to a friend - Cons mentioned:Customer support, Keyboard, Power supply
Worst Computer Company I've Ever Encountered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PIECE OF JUNK!!!. ASUS is a garbage company with garbage support. Laptop broke, I sent it back to them, they sent it back to me unfixed after having to deal with their rude and uncooperative customer support. Within less than a year a gaming laptop shouldn't break. All I did was game on it about 4 hours a night, but that seemed to break the dang thing after 11 months. Keyboard stopped working, display went black periodically, games started crashing my computer when using it while all my friends I was playing with were curious what happened to me, and also the power supply charger stopped working. I sent it back to them as it was within the 12 month warranty. They were unhelpful on the phone call and I had to be assertive just to get them to take back their dang product that basically broke within a year. It took about a month for them to "fix" it and send it back to me. It was supposed to be fixed, and lucky for them it was outside of the 12 month warranty because they basically didn't fix much. The key board still stops working, and when I play cold war my game continually crashes while all my friends continually play fine. laterally all they did is swap out my power supply. Total piece of junk with total piece of junk support who can give a crap about their product once some sucker buys it. I will never in my life buy another ASUS again! Shame on Best Buy for selling such a junk product and I'm telling the world about ASUS and their failure as a company.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issues with the unit and our support team. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improve the way our staff assist every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. If possible, can you please provide me with your case number at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support