Customer Ratings & Reviews
- Model:
- UM3504DA-DS76
- SKU:
- 6579907
to a friend
Best AMD/Ryzen based laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Ryzen Based Laptop. Great 120 Hz OLED screen. Battery life is very good, considering power-hungry OLED. Processor speed is excellent and integrated GPU works well. Awesome work laptop capable of light gaming as well, with competitive battery life.
I would recommend this to a friendHorrible wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi is horrible. Never had so many issues connecting on any other device than I have with this laptop. You have to be in the same room as the router in order to get a strong signal. Defeats the point of a laptop. For this price, it's not worth it. Asus can do much better than subpar parts.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Violet Blue,
We sincerely apologize for the connectivity issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407037474-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/