Customer Ratings & Reviews
- Model:
- UM535QE-XH91T
- SKU:
- 6494580
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the ZenBook Pro 15.6" laptop's performance and long battery life, praising its speed and vibrant OLED display. Many appreciate its lightweight design and responsive touchscreen. However, some users expressed a need for more USB ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed
fast comp not too good sound speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fast computer. easy setup. not too good sound speakers for a $1500 computer
I would recommend this to a friend Poor wireless takes down an otherwise good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop except for wireless. Sent it back to Asus who "updated to the latest driver". Still having issues where wireless drops and is abysmally slow. Other phones, laptops, tablets do not have this issue.
No, I would not recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Does everything I needed and more!
I would recommend this to a friendLove my computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific computer Am happy with all of the features
I would recommend this to a friendBlack screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 day after return window closes, black screen upon start up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrandyD,
If suddenly the laptop will not boot up or it just black screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
So good so far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had it for about a month now but so far so good. Very nice display, good build quality, fairly powerful processing and doesn't have all the gimmicky RGB lights and other features that other gaming computers have which I like.
I would recommend this to a friend - Pros mentioned:Battery life
Great little laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus is fast, loads quickly, has terrific graphics, and areally long battery life. Three thumbs up!
I would recommend this to a friend - Pros mentioned:Oled display, Processor speed
Asus Zenbook scores top notch performance with bea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch viewing. OLED screen is incredible. The speed of the AMD chip is cool. The esthetics of the Asus is real nice.
I would recommend this to a friend - Pros mentioned:Battery life, Performance
Good battery life along with the high performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a 96Wh battery which is long lasting and it provides a good performance
I would recommend this to a friend Excellent Performance But May Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this ASUS and another ASUS laptop Open Box with an AMD Ryzen 9 6000 series, but within 2 days, it ran hot and arbitrarily shut off twice without any notice. I'm returning that one tomorrow. As for THIS ONE- Brand New out of the box - it immediately would accept my wifi login user name and password but when I clicked NEXT- it gave me a "Lost Connection THREE TIMES! Finally worked when I unchecked the Automotically Connect box. The sound did not seem very good either, and I just saw several reviews that criticize the sound system so I will likely return it because there is no excuse for poor speakers on any laptop in this day and age. Hopefully the sound was an Anomole. But we'll see tomorrow.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sterling M,
We appreciate your feedback on your ASUS laptop. We hope that you will remain apart of the ASUS family and we hope that you will be happy with your ASUS products. If you run into any issues please contact Best Buy or reach out to our support for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2308019118-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Worst sound I've ever had in a laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have no interest in sound quality, this is the laptop for you. Personally, I'd recommend you keep looking anyway. You may actually want to hear something some day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rick.
We are sorry to hear that you are having issues with the sound quality . Please allow us to make your experience with ASUS a better one. We would love to have your issues resolved in a timely manner.
Here is some trouble shooting steps FAQ, below. If you are still experiencing issues please email us at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2208001167-0003 ) for us to better assist you. Thank you for choosing ASUS.
Best Regards
Schottky
ASUS Customer Loyalty US Support