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Customer reviews

Rating 3.3 out of 5 stars with 3 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Rated 5 out of 5 stars

    So far, amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a few days, but so far it's an amazing computer. It took a bit to get it going, installing all the updates and just warming up (literally... it had been sitting in a frozen UPS truck for several days). The keyboard is the best I've used on a laptop, and the RGB lighting is fun, but it also lets you pick your own custom colors to use as well. The fans are quiet, though I haven't really pushed it yet. It is built like a TANK, so it is a bit heavy, but I prefer that over the flimsy laptop I got last year that the screen cracked on less than 6 months after buying! I was really concerned about screen wobble, since the screen is attached to the metal lifting the keyboard, and not the actual base, but it has been very sturdy when drawing or writing. The included pen is also solid, comfortable to hold and doesn't feel fragile or cheap in any way. The included backpack is a super nice touch, it has plenty of pockets and seems to be protective and really nice quality. The sound is incredible, as well as the screen. Watching videos on this machine has been such a nice surprise. I almost didn't buy this laptop because of the other review, but after reading reviews from other sites, I decided to get it anyway. While it's really too soon to give a real, detailed, review, I do think it's a great laptop and shouldn't be passed up because of one vague review. If something changes, I'll update my review, but my first initial thought is that this is one impressive laptop, and should definitely be considered. I do graphic/digital design work and needed a laptop that had a stylus/pen, plenty of RAM and storage, dedicated GPU and as close to 4k screen resolution as I could get. This absolutely covers my needs and so much more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An excellent investment.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Laptop in December 2022, I use it for trading and the graphics are super sharp compared to others computers I've had.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returning tomorrow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems Problems problems problems problems problems

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KathryneB,

      We do understand your disappointment and the inconvenience if you are experiencing stability or performance issue with the laptop.





      To resolve the stability or performance issue, please install all Windows update and keep the OS current. While accessing web applications, please check if the laptop has access to an established router and internet service is working properly since por or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.





      If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.4 out of 5 stars with 9 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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