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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 8 reviews

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88%
would recommend
to a friend

Customers are saying

Customers admire the ZenBook Pro Duo 15.6" laptop for its dual-screen feature, which they find awesome and great for multitasking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    4k screen, Touchpad
    Cons mentioned:
    Wifi adapter

    Rated 4 out of 5 stars

    Amazing Laptop. Takes a bit to get used to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. 4k screen quality is very obvious visual upgrade from my 1080p laptop before. The screenpad plus is very useful, but initially awkward to use. The touchpad on the side feels off initially but very easy to get used to. I had an issue with the wifi adapter a few days after receiving, but I'm within the return policy and if I wasn't ASUS informed me I could take it to BestBuy to have it fixed under manufacturer's warranty.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen, Dual screen
    Cons mentioned:
    Processing power

    Rated 2 out of 5 stars

    Nice Idea but.... technical issues first 2 weeks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was excited for this laptop. I am replacing an older Asus laptop that I had for almost 7 years. From the start it seemed great until my WI-Fi adapter crapped out. I tried everything including a full restore and it is still bad. Some error msg stating it doesn't start (code 10) There is no ethernet port, so no way to connect to internet. So here is my honest review of other things.. GOOD: I love the concept of 2 screens. it does work and i didn't even mind the different glass on the lower screen. Having the second screen is nice for doing more than one thing. I use my laptop for photo editing and this, in concept is great.... the BAD: the second (and main) screen resolution makes my Photoshop menus so small I can barely read it. Any plug-in menus, like Topaz or Nik software, is too small to even read basically making them useless. GOOD: The screen is 4K and amazing clarity. I sat in awe watching 4k youtube videos. BAD: screen is very glossy and reflections are very bad in the daylight. If you stay inside or in a room with little windows, you are fine. GOOD: when it worked no issues with internet BAD: WiFi adapter died withing the first month GOOD: Keyboard is nothing special and light up keypad is a nice touch. BAD: You will want to get an external keyboard for any serious typing or gaming. GOOD: gaming is fine. BAD: laptop puts off serious heat. GOOD: latest I7 processor and GeForce RTX 2060 card. BAD: struggles with editing large photos (RAW files) and editing any high resolution videos. (expected more from the specs) GOOD: 2 usb ports and thunderolt BAD: only 2 usb ports and for some reason my memory card adapter wont power up in either usb port. Deal breaker for me due to the amount of pics i take and need to upload GOOD: 2 screens and screen software is cool BAD: no windows task bar on second screen and when trying to use it on the main screen it is a pain to bring up (i hide my task bar). easier to use the windows key to bring it up. Not a big deal but a pain Final thoughts... I think I will most likely return it and go for a different ASUS model, One without a 4K screen. I am sad to do that because of how beautiful it is but I expected more from this for the price. I really wanted to love this with the duo screens though!

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Cap4911,

      I'm sorry to hear that you are having various issues with your laptop, please accept my apologies. This is absolutely not the type of experience we want any of our customers to have. I recommend adjusting the text scaling/size within Photoshop or within Windows itself. On a high resolution display text can become hard to read without scaling. Regarding your Wi-Fi issue, please open Device Manager in Windows and under the Network adapters tab, look for any wireless drivers and right click to update them. If those suggestions don't resolve your issues, please reach out to me at [email protected] and include case #N191156253 in your email for reference. I'd like to help you resolve these issues completely.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Dual screen, Touchpad

    Rated 5 out of 5 stars

    Qualitiy is awesome and works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual screen is awesome, great for multi-tasking. You can read an article on one screen and write notes on the other. You can If you want to use both screens at the same time you can. The mouse pad has a calculator on it as well and you can turn it on and off easily. if you are tired of having to rely on more than one device to do work than i would high recommend this computer. Still discovering more amazing things about it. Ecstatic to have it!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly happy with the purchase! Was in need of an updated laptop and decided to splurge a bit and glad I did. Great for gaming, multitasking, and entertainment! The ASUS Zenbook Dual Screen is awesome. One major downside is battery life, however I went into this purchase knowing battery life was a downside and even still have been impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Dj lights, Dual screen

    Rated 5 out of 5 stars

    Perfect DJ Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been Waiting for this one. This works perfectly with my DJ and Lighting software! I can run My DJ Software on the Main Screen and on the lower screen I have made Buttons to turn on my DJ lights on and off. Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for multi tasking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I loved the idea of the computer I was worried about the overall cost of it. But after using for a week feel like it was worth it. If you're someone that always wanting another monitor but wants to be on the go this is an amazing computer for that. I'm so thrilled with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Dual screen

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the short time I've had it, I have put it through its paces. Having the second screen has vastly improved productivity, and the battery life isn't bad like I was worried it would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The FUTURE of laptops!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK - yes, it's on the pricier side... BUT AMAZING! the additional touch screen above the keyboard is shear brilliance! The screen and graphics card are amazing AND touch screen (which I will never do without in a laptop EVER again). My use = 360 Video editing, Oculus VR, Gaming, Productivity

    I would recommend this to a friend
  • Customer reviews from ASUS.com

    User rating, 4.8 out of 5 stars with 15 reviews on ASUS.com.

    See all ASUS.com reviews
  • Customer reviews from https://www.asus.com

    User rating, 3.5 out of 5 stars with 2 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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