Customer Ratings & Reviews

I’m absolutely thrilled with my new laptop — it works perfectly, runs fast, and looks so beautiful! I couldn’t be happier with my purchase. A big thank you to Lily and Chase at the store for helping me choose the right model. They were patient, kind, and very professional. Their advice made my decision easy, and now I’m truly in love with this computer. Highly recommend both the product and the wonderful team at Best Buy!

I was looking for month for a laptop that I could afford while being fast, powerful and beautiful for my graphic design projects, this one has all of that, been using it for a month and it’s been great!

Beautiful laptop really thin great performance temps never going over 75

Its good, can do everything i need it to and more!

At first it was a really problematic laptop due to driver issues. But through several updates it has become more refined. The only existing issue is a constant buzzing noise coming constantly from the fan.

The laptop is noce and fast i am a big memory hoger so rhe 24ram help out alot espeacily the Ai 9 chip help with running eveyrhing smooth its a varey fast laptop just be carfull not to load ur microsodt edge with alot of extension besides that awsome laptop

What a wonderful laptop choice! Excellent vivid picture and color screen. Perfect for previewing my custom projects. Plenty of ports for all your needs! Better lasts days without charging for the amount I use. Couldn’t have made a better choice!

My search was for a laptop powerful enough to be my primary business and personal computer. Aside from MS Office, will use for content creation, light graphics and overall productivity. Will try a little gaming which it looks perfectly capable of. The screen is gorgeous.

To preface, the laptop looks great. Its very lightweight, and has solid battery life. I can easily get around 6-12 hours in a school day light browsing and working with virtual machines. It's a large margin depending on my workload for the day, but to offset that it impressively only requires a 65w charger which most decent power banks will handle allowing for a portable, powerful laptop with a decent enough iGPU for light gaming in a pinch. Now for the bad, the laptop only supports a 1TB NVMe. ASUS support will tell you otherwise and say a 2TB will work, but I personally have tried a 990 Pro 4TB NVMe, a 990 Pro 2TB, a 980 2TB Crucial, and a 980 Pro 1TB. The only one that would work is the 980 Pro 1TB. It would outright fail for larger storage using ASUS Cloud Recovery and cloning the partitions or performing a fresh install of Windows 11 and manually importing the drivers from the original drive's System32/driverstore folder would inevitably have the laptop randomly bluescreening no matter the software used so the device does not support expandable storage whatsoever aside from an SD card. In addition, the paint is very fragile. Just sliding it in and out of my Nomatic backpack's laptop compartment, the felt has stained the sides of the laptop shown in the photos. I was able to remove some of it, but it is still very noticeable. Honestly, it's a shame because I feel like these are huge flaws when you're looking at laptops in this price range there are so many options available to you. The laptop has 24GB RAM, so it's clearly meant to be a light workstation laptop, but it caps you at 1TB storage. I have no clue what ASUS is thinking, they definitely need a BIOS update or revise the model if it's a hardware limitation. Poor design philosophy if its intentional.

Very good ,very good ,very good,very good, very good

So far it’s amazing! Fast speed, no lagging. Bright screen. Great speakers for a laptop!!

Best laptop I’ve ever had. Amazing screen and great battery life. Future proof with AI capable processor.

Excellent! Light, highly functional, good battery life. Good value, sleek looking, durable.

I like the ASUS ZenBook’s specification I bought from Best Buy. Though there were issues with the first one I got from the store at North Haven, but it was outrightly changed to a new one, of the same specifications as the one I returned. Also, as a member, I got the difference in price even after I’ve already bought the computer before there was a promo that started after and on the product. I love the services at Best Buy and I love the computer product I got from the store. I’m using the product as I write this review.

Exactly what i was looking for. Is super smooth and definitely better battery than most windows laptops of 16’

Excellent option very fast and portable, battery is great last for all my tasks and also touchscreen we love it.

Very nice computer, looks great also. Got this on sale over presidents day sale. Great valve for this model.

Simply the most well rounded computer for daily surfing and video editing.

The best laptop I've ever owned although that's not saying much

To my good fortune I have had in my hands different types of laptops over the years, some better than others, of course. This laptop in particular catches my attention because it seems to me that there are divided opinions. After using it for several days, I have some comments that may be useful. In the box comes the laptop, the charger, a quick guide and nothing else. The first thing is to connect the charger to the laptop (usb-c) and then turn on the device. Regarding the charger which is 65w I can say that it charges relatively fast the laptop, the cable is long enough and resistant. The design is very stylish, it is a very thin and relatively light laptop, in person the device looks amazing, I do not think the photos do justice to its good design and finish. Regarding the keyboard and touchpad. The keyboard is very solid, the keys feel good to press, it does not take too much effort and typing generates a discreet sound. On the function keys are the keyboard illumination controls, screen, volume control and some other shortcuts, however it does not have multimedia control that although it sounds very trivial I consider something very useful when I work from home alone, I like to play music and switch back and forth between songs. The touchpad works well, it is a very wide rectangle and you can activate, through the My Asus app, shortcuts for volume control, screen illumination and search in multimedia playback. What does not convince me are these last two features, the size I consider is a bit big and this leads me to the second thing that is that precisely because of the size of the touchpad when I type on the keyboard, a part of my right hand makes contact with the touchpad, causing that if I have the shortcuts activated, constantly change the brightness of the light because precisely on that side of the touchpad is the brightness shortcut. Unfortunately the shortcuts cannot be deactivated separately, they are all activated or deactivated at the same time. Regarding the screen what I can say is that OLED panels have a superior quality to the classic monitors. The color reproduction is great, the brightness despite being only 500 nits at most is very good, the colors look vivid, dark colors look really dark and not grayish as in other panels. The resolution of the 3K monitor is noticeable every time you use the laptop, actually regarding the monitor I can only recommend configuring to taste each of the settings that Windows allows, because the default settings require adjustments. Regarding performance. I consider that this is where it is what may confuse some users. It turns out that upon receiving this laptop, by its very nature, when turned on it requires an initial configuration by the user to start using the device fully. Once the registration and setup is done the device is basically supposed to be ready to use, the situation is that if no other setup or configuration is done, the experience may not be so pleasant. In other words you can say that the product is plug and play but in this instance it is not. You see, a device that is new on the market like this laptop, is subject to constant updates that are precisely needed to improve the user experience, unfortunately there is no sort of instruction that tells you step by step how to do it and every when. I have seen this for several years and with different types of devices, so the main thing to know when buying a product like this is that it will almost always be necessary that the user can configure and customize their device based on their needs to get the most out of a device, and more so one like this with great capabilities. At first I downloaded all the available windows updates, among them was the BIOS update which is something extremely important for a pc. The following days I kept receiving windows updates and one more BIOS update and exactly in this last one things changed for the better. What improved a lot was the temperature of the laptop when it is in intensive use and in high performance mode. Now this does not mean that the laptop does not get hot, rather it gets less hot, although I would certainly not recommend, as ironic as it may seem, to use this laptop on anyone's lap, the heat emitted by the device is high, unless you use a pad to place it on your lap and on top of the laptop. If I insist on configurations, updates and customization, it is that all this if one takes the time to configure it, can result in a rewarding experience. It is also important to mention that basically the device works with two main configurations, when it is running connected to the charger and when it is running on the device's battery. In both cases the configuration is not the same, i.e. the performance of the laptop changes and therefore it is important to configure to taste these two ways of using the device.What happens is that there is a decrease of certain functions when used only with the battery and there are configurations that are already preset and need to be modified. Regarding how much power this laptop has, I must admit that it exceeded my expectations. The common office processes and uses can be executed without any problem. For multimedia use, no problems, plus the screen looks great and something I must admit is that the speakers really impressed me, they sound pretty good and have very good volume and do not distort the sound, well there Asus. Playing video games is ok, although I do not consider it a laptop to play competitively or triple A games. Audio and video editing without problem, although I do not consider it a laptop for professional editors, it can be very helpful for content creators who do not need very complex editions or animations. The main limitations are due to the fact that the processor comes with integrated graphics, it does not have a dedicated graphics card. Regarding the above I can recommend increasing the ram memory that is shared to the graphics, this configuration is found in the My Asus app, by default it comes automatic but if you set the maximum that allows 8GB you may be surprised by the improvement. In summary, the components of this laptop are of excellent quality and it shows in daily use, the material that covers the laptop ceraluminum quite resistant and is not a fingerprint magnet, OLED 3K screen, very good keyboard and touchpad, speakers that sound great, a very fast and efficient processor, a battery that lasts enough hours and charges very fast. Leaving aside the heat dissipation, I consider this laptop a good alternative for students, people who work from home, content creators and for daily office use. Perhaps a slight price discount would make this product even more recommendable!