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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 848 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the AT CRL32202 DECT 6.0 Expandable Cordless Phone System as easy to use, with a good display size and sound quality. Many appreciate the caller ID feature, the variety of features, and the volume control. Some customers have reported issues with the phone's stand and voicemail functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 848 reviews
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    AT&T phone set.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AT&T phone set replaced an older set from the same company that I had for many years. I like some of the newer features such as “caller id announce”. And you can scroll through the phones menu for features such as missed call. It also has an answering system to record messages when I am not able to answer the phone Indeed, the hand held phones seem to be of good quality and the voice sound of the phone is good . Overall I am happy with my AT&T phone set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need an phone/answering machine with two handsets that didn't break rhe bank. Easy to set up and use, good sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to assemble. Easy to setup. Also, I like how incoming calls can be announced while ringing. BUT, the voice seems muffled when it says the caller. Haven't used the answering machine feature. I like to have calls directed to voicemail. Large keypads, helpful for some people with vision issues. Lightweight. Keeping it plugged so I don't know how long the handset can last outside the base when in use. Voice calls are coming in clear. Design of the whole system is sleek. Can also function as intercom. Overall, a very worthy replacement to some decades-old phone system we have. Glad we changed it to this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ATT HOUSE PHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good buy for me. The price is very reasonable and it does whatever you want from a landline phone. It is very easy to assemble and install. The answering system save me lots of time by not running to the phone when it rings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ceejay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to set up and has large numbers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones work great and I got them at a decent price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Came scratched out of box and cannot be returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone system for my girlfriend on 2/7/2021. Our busy schedules kept us from setting it up until three weeks later on 2/28. After connecting it and verifying that everything works, I removed the protective film from the machine and found an unsightly scratch on the face of the control panel. I checked my account and found that Best Buy only allows returns for two weeks after purchase. We are stuck with a defective product that should have never left the factory. Two weeks is too narrow a window of time for return or exchange of a defective item, and AT&T failed miserably for allowing this system to pass the inspection process, assuming they even have one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was quick and easy, the sound quality is clear, and the answering machine works exactly as expected. The buttons are nice and big, the screen is easy to read, and it just feels reliable overall. Nothing fancy, but it does what it’s supposed to do without any hassle. Great value for a solid home phone.

    I would recommend this to a friend
  • Pros mentioned:
    Display size

    Rated 5 out of 5 stars

    Phone for practical use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item for my mom. It was just what she needed for a home line. The big buttons and answering machine was perfect for her needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Perfect Home Phone System

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice phones. In a bullet list, why I like them. * Easy to set up * Great sound * Good range * Bright easy to read screen * One button sound boost * Equalizer under your thumb for right-hand index finger for left-hand * Fast scrolling through contacts * Lots of ringer options

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Great phone with several key features for seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my 85 year old mother. She likes the large numbers and the caller ID announment. The range is great allowing her to use the phone on her front porch. She benefits from the amplified volume of the audio assist feature when she remembers to press the button.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear large text easy to read as are most of the buttons to operate. Programmed to audibly confirm the number dialed. Not cluttered. Announces who is calling if the information is available. I think the design is particularly good for someone who is aging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone set for the price; minor issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are generally happy with this new phone. I don't think the sound quality is quite as good as the old Panasonic phones it replaced. We like the large screen and large buttons. The answering machine portion has a large readout and is user friendly. One thing I don't like is that the phone can't stand on its own while I am talking on speakerphone. And if it is laying down, the person I am talking to can't hear very well. So I have to prop it up against something. Our old Panasonic phones stood up on their own while on speakerphone and never had an issue like that.

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Home phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Super priced and works awesome. Love that it announces who is calling. Great if you are an older person. Just plugged it in and it was ready to go. Love the built in answer machine which is also easy to use and understand.

    I would recommend this to a friend
  • Pros mentioned:
    Caller id, Ease of use

    Rated 5 out of 5 stars

    Perfect for a small business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new phone/answering machine for a small business after existing system started failing. This had good reviews and a good price plus everything needed - especially caller id and an answering machine. Phone is clear, very easy to use, and compact. Would definitely recommend for simple system at home or for a small business.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with this phone system. The easy to read caller info, the large buttons, the volume choices are perfect for those of us who are getting on in years. It was easy to set up, I like the expandable feature. But I really like the fact that once a directory is entered in one handset, it is in all handsets.

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Home ower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soild 5 star ! We love the answering machine plus we know who is calling by the phone telling us.

    I would recommend this to a friend
  • Pros mentioned:
    Display size, Ease of use

    Rated 5 out of 5 stars

    Great cordless phone with answering device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother is 93 and likes the phone very much. It has large buttons and simple to operate. The volume is good too as she is hard of hearing.

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    AT$T Phone System - Great Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone system is great. It has a good volume. Buttons for Answer On , Delete, Skip are visible and work great. When someone calls, the system says aloud the name of what is shown in caller ID. I am very happy and I am Sure it will last me a very very long time. It is solidly built.

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Great Home Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones have been used for a very long time with no issues. The voice caller I.D. is extremely helpful for older people with limited hearing or sight. I would by these again.

    I would recommend this to a friend
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