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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 247 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the SMARTFLIP™ for its ease of use and large buttons, which are particularly helpful for seniors. While the price point is frequently praised, some users find the texting functionality and battery life to be less than satisfactory. The lack of clear instructions is also a recurring concern. Call quality has also received mixed reviews, with some users reporting issues with clarity and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 247 reviews
  • Cons mentioned:
    Texting

    Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son his first phone... it makes good calls works great texting is a bit odd but other then that it makes a good starter phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use. Even for seniors.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this phone for my 91-year old mother. She quickly found it easy to use. We can communicate with her in the nursing home without issue. Good product for seniors.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    Great phone for someone with disabilities

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my 87 yr old father in law who has poor vision and poor hearing. He struggled with using a smart phone and is able to use this phone. Big buttons and great volume have given him the ability to make and receive calls.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 3 out of 5 stars

    Good for non-tech users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flip phone is different from previous one and no directions on what to press! The large numbers are helpful and the volume quality is better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great flip phone. Easy to use an compack.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for having this lite weight flip phone available for my wife. She prefers an easy to operate phone without the complex features available now on modern cell phones. Great low price for this phone makes it adorable for most people.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great and easy to use phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my father who has vision problems it is perfect for him. The numbers are large so he is able to see everything. It’s a very easy phone to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great flip phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the FM radio stations, big buttons, you tube capability, texting format. This is a great alternative to having a large cumbersome iphone. Camera is nice too and this phone is reasonably priced. Thank you Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Seniors!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and added to my postpaid account. My grandma had been really wanting a flip phone because it was easier for her to use and she loves this one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flip phone with a lot of modern technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only use for talk text and maps, does have Google assistant. Haven't been able to use flush light mode, still researching that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    grandpa phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this little gem for my grandfather, 82 years old, who is constantly losing phones. He had a little learning curve to overcome but ultimately learned and is enjoying his 'little phone'.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 3 out of 5 stars

    Good Basic Flip Phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good option as far as an Android flip phone goes. If you are looking for something for basic calling and texting with large buttons/keys with high visibility, this is the phone for you.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    Great for phone seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a phone with large buttons and a loud ringer for my father, this phone did the trick. He can hear it even when not in the same room when ringer up to max. The buttons are a great size too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good for a flip phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An AT&T flip phone is the only phone my husband will use. I always have one in reserve so I'll have a replacement should his break. They last him a couple of years and do everything he needs them to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basis non smart phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go to service provider 2x in order to get features like voicemail set up because it was "hidden" and needed to be unlocked.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great flip phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandmother has always had a flip phone and we were worried after the battery on her old phone we wouldn’t find a new one. She was thrilled we found one and has enjoyed it.

    I would recommend this to a friend
  • Cons mentioned:
    Call quality, Texting

    Rated 1 out of 5 stars

    Horrible!! Dont waste your time and money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this phone a chance ..What a mistake. The phone is very difficult to navigate, and dont even try texting, texting with this phone is near impossible and so is adding contacts..Made lots of calls and just about everyone I spoke with said they could not hear me and that it keeps on dropping in and out, and gurgling..I would return it but I missed the 14 day return policy my bad..I would give 0 stars if I could..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    Great for Senior citizens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my Senior parent. The phone met our needs and the larger buttons/screen was appreciated by them.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    Great Basic Cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandmother as she needed a simple phone. The keys on this phone were bigger than the JitterBug.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mother Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother needed a new phone and wanted to stick with a flip phone. She opens it and answers, just that easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use my phone in my car and it sync's. This phone is perfect for my use.

    I would recommend this to a friend
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