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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 190 reviews

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83%
would recommend
to a friend

Customers are saying

Customers enjoy the ease of use and installation of the Smart Lock Bluetooth Keyless Home Entry, frequently praising its auto-unlock feature and compatibility with iPhones. However, some customers experienced issues with connectivity and noted the lock's size as a drawback. Concerns were also raised regarding battery life and compatibility with certain deadbolts. Overall, the positive feedback on ease of use and security features is balanced by negative feedback on connectivity and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 190 reviews
  • Rated 3 out of 5 stars

    August

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea , but sometimes it doesn't work and it forces me to use the key , I would like it had an option to open the door automatically to everyone In account ( wife and kids ) soonest day approach home , it only works like that to one person , everyone else need to pick up the phone and open the door or use the key .

    I would recommend this to a friend
  • Cons mentioned:
    Deadbolt

    Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks cool, works well. Make sure your deadbolt locks smoothly or it will have problems.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Didn't work as advertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of problem getting this lock to work. I should have let a lock smith installed it. Once it's working, the battery drains.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great to expand your smarthome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very easy to install, and I've had no issues with it using the bluetooth. There has been a learning curve with the remote operation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient. It unlocks the door for me when I get near the house. Even if my hands are full there's no need to dig for my keys. Had it for a month and it's worked consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install. Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock was really easy to install and it work perfectly from the beginning. The feature that allows the door to open when you are approaching the house is just wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is a bit bulky and the main feature is just opening the lock with your phone. It can be used conjunction with order locks.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    good concept but too glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the idea of this, but this product is just too glitchy. It was a little bit of a pain to install, but I was finally able to get it right. The problem is that it's very slow to connect to your phone, you have to be within 15 feet of it, and a lot of times it wouldn't connect at all unless I turned my phone off and back on again. They really need to fix all of the bugs in this thing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great Tech Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the August. Having the automatic lock and unlock is a great convenience and security feature. We continue to comment how cool this is every time it's in action.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to smart locks this gives you one thing that not a lot other can brag about, simplicity. Product doesn't require you to change much and your old keys still work, which is benificial if you are living in a house that isn't owned and your landlord requires access to the house. Also setting up requires very a basic tool, a swrew driver. The ENITRE PROCESS Also Takes less than 10 minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product only wish that it had wifi access without having to purchase an extra device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product small Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, works well sometimes, but auto unlock does have issue and will not work on android. To use from anywhere you must purchase the connect wish it was integrated

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    so easy anybody can install it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit bolts up in less than 10 minutes and works exactly as advertised. The app for the Apple Watch and iPhones are fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works right out of the box. Installation was super easy and operation is super easy.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mobile app is slow and sometimes it gets jammed, the problem is the need of another device to open the door remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with this product. i actually use it way more than i was expecting.

    I would recommend this to a friend
  • Cons mentioned:
    Deadbolt

    Rated 4 out of 5 stars

    Convenient, almost need other pieces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock itself works great, but I would make sure you are aware of a few things. On stronger deadbolts, I had to really work with it to actually get it to turn the deadbolt. You also have no control over the lock when outside of Bluetooth, so you basically need the wifi connection piece. Maybe just me, but I'd rather be able to monitor the lock away from the surrounding area.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hard to set up but once I did love it! Nice coming home and door opens when I arrive. Also works well with Comcast and their Security system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a neat feature to add on to your house but I wouldn't say it add that much value to the house

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went back and forth between buying this via the actual August site or thru Best Buy. Happened to walk into the store and it was on sale! Plus I had an additional 10% coupon for it. Who can resist a sale on a product thats usually about $150?? I have yet to purchase the wifi connector; would've been great if it were bundled. All in all, no complaints

    I would recommend this to a friend
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