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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 176 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Smart Lock + Connect's ease of use, auto-lock feature, and relatively easy installation. Positive feedback also highlights the app's functionality and the lock's aesthetically pleasing design. However, some users experienced connectivity problems and found the lock to be somewhat bulky. A few customers also noted that the lock can be a little noisy during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 176 reviews
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    August Back Door Lock

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice locks, just a little bulky for the doors. Nice bluetooth features to lock and unlock the house when you leave and return. I use this one for my back door and love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how I lived without a smart lock. Get to go on walks and never have to remember to take my keys. Batteries seem to last a long time too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    August smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this lock for my house that using for Airbnb and it works like a charm, I will recommend this lock to anybody, the installation took me less than 10 min with minimum effort.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It's super convenient when I'm leaving my house in a rush or coming home and don't have to fumble with my keys. I only gave it 4 stars because sometimes there are connectivity issues

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Ease of entry

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of this lock was pretty easy. It paired with no problems and I’m happy with this lock overall. I love the ease of getting home and having the door unlocked for me. No more key fumbling

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Kevo 2 and decided to try this instead. What a difference. love the auto unlock feature as i walk up to the house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock for frequent travelers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock for frequent travelers and for people who don't want to give family members a key to their house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Smart lock that works most of the time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. The “unlock as you arrive home” features works most of the time. You do have to keep the app open for lock to recognize that you’re home, which is annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I can set it up to Auto Unlock when my phone or watch connect, or push the numbers. Or even use a key. It’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has been a lifesaver. There were times where I have accidentally locked my keys in the house and almost panicked...until I remembered I have a smart lock. Also, there's no need for me to open the garage when I need to rush back home during a lunch break to grab something. I can just open the door remotely while I'm around the corner without even opening the app. I added the widget to my list on my phone and it's ready to go. The connection is super easy to make when setting up and the instructions are very clear in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    THE SOLUTIONS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Solution for forgetting the door lock. It’s lock automatically after 30 sec and also you can lock/unlock with your phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product can fit over most existing locks. It has a mechanism that turns the lock to unlock it for you using your cell phone. It comes with a plug that bridges the bluetooth technology to your cell phone. Who knows how long it will last because it uses a motor to unlock the deadbolt. As opposed ot a design that would allow you to manually turn the deadbolt to unlock. The only thing it's missing is Z-wave or Zigbee technology for Home Automation integration. You have to buy the PRO model to get that. However, you can add in an Alexa skill and tell Alexa to check the status of the lock or to unlock with your voice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install within minutes. Work is perfectly as described.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    It works, mostly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock does what it says it does. Once in a while, it won't open up and I have to use the app. Most of the time (95%) it works and I can walk in without doing anything at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the nickel finish 100%

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nickel finish is so much more presentable. I have a friend in the building with the original grey plastic one. This one is so much prettier. It also has a higher quality feel to it. I can open my door for people when I'm not home from miles away, I can unlock my door from down the hall, and the best part, I can check if I remembered to lock the door... and if I didn't; I don't have to drive home! It's fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy, even for an amateur to install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am never considered to be handy, but even I was able to install and 'set up' this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product because I can open the door with out my keys and I am able to know if the door is open our close.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Perfect when going out without house keys.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, so far! Very easy to install and use. Especially, giving friends or family access when not at home.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great smart lock. The Wi-Fi interface is very useful and the auto lock is excellent. Never forget to lock the door again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! I will never need keys again. Just make sure you have mobile phone with you.

    I would recommend this to a friend
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