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Customer Ratings & Reviews

Your price for this item is $195.99
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The comparable value price is $229.99

Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 659 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Make your life a little easier with this lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlock your home without ever getting your keys out. This August lock is great- I wish I bought it years ago when it first came out. You can also share it with friends/family so you don’t have to look for that extra set of keys. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in all, a positive impression.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock to work with Apple HomeKit and so far it works flawlessly. Installation is very intuitive and if you can turn a screwdriver you can do this. Don’t be alarmed that the install instructions are not in the box. They are in the app. So first order of business should be to download the app and setup an account. The rest is just following the on screen instructions. Connecting to the app, to Bluetooth, and to WiFi were all quite simple. Once connected to my phone the install process automatically downloaded and installed the latest firmware. It even took care of adding itself to my Apple HomeKit network. The build feels solid and battery replacement is quick and easy. I had seen so many reviews saying there were problems with the HomeKit implementation that I was a bit apprehensive. But so far so good! It seems to work as I would expect.. One mark down for value, as the price is not cheap. I would much preferred to see it in the $150 neighborhood.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice wifi lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lock, Took some time to setup, But after setup, lock worked real well. Also like the smaller size in the 4 generation model

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great Except Away Mode

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great with this lock except the away feature. I have to get over 2 blocks away from my apartment before it kicks in to away mode. It would be great if they had two settings: one for apartments with smaller radius and second setting with current radius for houses. Outside of that one issue it has always unlocked fine using my Apple Watch app. I keep it on my screen and I can unlock it but the auto-unlock feature is easier when it works. This is especially true when I'm carry groceries and both hands are full.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best little gadget

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever. I’m not a person to install things like this. But I did it in about 10 mins and did the flush Mount option. Pretty sure that was the best for us. But it’s amazing. I just have to be sure to close the door tight so it locks.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a smart lock on my door. This one is nice that you can access it from your phone or watch, share permissions with people. Only downside is very specific batteries are required and the charge lasts a couple months.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Mixed Feelings

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am actually pretty surprised by this! I have heard great things about the brand and product, but not really seeing it. It was kinda clunky to get calibrated and I still can’t get it to connect to my WiFi. It tells me the password is incorrect when it is not. Does not stay connected to HomeKit reliably. Does work well with the Bluetooth to lock/unlock when you are physically near the door, but that doesn’t help if you need to let someone in remotely.

    No, I would not recommend this to a friend
    • Brand response from August
      Posted .

      Hello,

      Thank you for providing us with your feedback. We’re sorry to hear about the issues you’re experiencing. If you’re still unable to set up the Wi-Fi on the lock please kindly reach out to our support team so we may assist you with this. Additionally, if you have a mesh network we recently pushed out a new firmware that improves the Wi-Fi set up for mesh networks. When you experience issues with HomeKit are you within Bluetooth range? Please note that the lock will only work with HomeKit when in Bluetooth range. For remote HomeKit usage you would need an Apple bridge within Bluetooth range of the lock.

      Thanks,

      August Home AugustHomeInc

  • Pros mentioned:
    App access

    Rated 5 out of 5 stars

    Great gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart lock purchase. I wanted a smart lock on the door from my garage to the kitchen, so I wouldn't need to bring my keys with me every time I left the house - wallet, phone, car fob, check! And I love it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simple can also be smart

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy install. Works with just about every smart platform that’s out there. This includes apple home kit, Alexa and Google. I love that I can see who and when someone with access unlocks and lock the door. A very simple product with many features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Alternative to manual deadbolts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install took a little longer to connect to wifi and only those designated as “owner” have the ability to lock or unlock over internet. Others users need to be within wifi range. While this works well for an rental property, there are, as in my case, users that would benefit from locking or unlocking over the internet without having all the settings privileges and password(s).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essybto install but App is a little clunky. Once i figured it out i had the wife's phone set up in a couple minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option if no outlet near door

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi connection is a great option since we do not have an outlet close enough to our door. Until this came out, we had the older version with the hub plugged into an extension cord. The biggest downsides are odd-sized batteries to accommodate the smaller lock and the loss of notifications. The first is not a deal-breaker and the second should be fixed through a software update.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product, small caveat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install and figure out. Only downside that I've found so far is that you can only use the auto unlock feature on one lock in your house, so if you have a security door on top of your front door, then you can't have them both auto unlock.

    I would recommend this to a friend
  • Pros mentioned:
    App access

    Rated 5 out of 5 stars

    Great option without a big ugly keypad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this works with my existing locks and keys and doesnt require a big ugly keypad on my door. Phone works perfect for opening and easy to add people to allow them in. The automatic unlock doesn't always work but its easy enough to open it from the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Invaluable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On top of the Ring Peephole Cam, I also bought one of these for my apartment. Make sure to check with your leasing office if this will be okay. This only replaces the inside deadbolt and still allows for the use of the original key outside in case they need to get into your apartment for maintenance or emergency purposes. Setup was a little wonky with Apple Homekit, but I'm still giving it a 5/5 for it's value to me. I've forgotten to lock my door once and, had it not been for this August Wifi Smart Lock and Apple Homekit, I would have had to turn around and been late to work. Also, without the combination of the two, I may not even have noticed that I had left my door unlocked. In case you're wondering, the 4th gen does not require a base station to work like the previous models. The build quality is fantastic as well. Doesn't feel cheap or flimsy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome lock for smart homes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. It easily replaces the deadbolt toggle without needing to change out the other side of the lock. This works great for me because you are able to still use your old keys. You can use the app to unlock, or use Siri if you have a smart home hub.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Exceeding expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used one of these for each of my locks in my house. I have had a couple issues with the Bluetooth connectivity but once I was able to directly connect to wifi I haven't had any problems. It had made life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 4 out of 5 stars

    Great lock!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Had some issues setting up with Siri but def worth it! Love the Auto Unlock feature when I pull up at home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really august locks. I can keep a normal look on the outside and smart lock on the inside. These install so easily. And this fourth gen feels more solid and smooth and is smaller Plus wifi built in is great you dont need the extra little box

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    What I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it fits over your existing deadbolt. That is all I wanted and needed. No issues with connectivity in my case, and you can give others access and monitor the status of your door(s).

    I would recommend this to a friend