Customer Ratings & Reviews

Love IT!!! Holds over 100 bottles, is sleek and quiet

I purchased this unit from Pacific Sales 3 years ago. I did not purchase the extended warranty based on the sales rep recommendation that the unit was very reliable. (First Red flag). The unit stopped cooling. I called Best Buy for service and they communicated that they do NOT service these units at all. They are not certified Avanti repair technicians. I called the manufacturer, who referred me to several "Closed System Refrigerator Repair Specialist". The first technician that came out mentioned a potential leak in the system and recommended replacing the evaporator. When we contacted the manufacturer again for parts, they gave me a 2 month ETA for an Evaporator. (Red Flag 2 ). The Tech charged $50 for the visit. Since I was a bit suspicious, I decided to get a second opinion. The second technician immediately said it was a leak in the close system and would cost more than the Wine Cooler is worth. When I asked for his recommendation, he said - " purchase a new wine cooler, but not this brand. He mentioned that this brand has a very high failure rate." $50 Finally I wanted a tie breaker as the responses seem to be unacceptable. The third technician validated the second technicians comments without having the history of his comments. He mentioned that in his opinion, these units from Avanti are disposable units and only last a maximum of 5 years based on the cheap parts. My advice : If you purchase the unit, purchase the extended warranty for unit replacement, although the inconvenience may not be worth the trouble. $200 for every 2 years of extended warranty. Add that to the cost of the wine cooler - probably not a great investment.