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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 7,919 reviews
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the service we received for the setup of our new tv and sound bar. Our technician was very kind and patient and took his time to make certain everything was in precise working order. This included moving our old tv to our bedroom and hooking it up. A job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Denon and reset up of home theatre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was awesome. He had been to our home before with a speaker, so he was very familiar with our equipment. He reprogrammed the Harmony remote so it is better than originally set up. He was professional and very knowledgeable. Hoping to get him the next time we need service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Purchase Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your representative was able to find the last product you had in the store that I asked for. He also assisted me in the purchase even though I forgot to bring my credit card. He even remembered me from a previous visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV & Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were Punctual, very fast, knowledgeable and courteous. Were helpful teaching us about our new remote and features. Would definitely recommend them to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will job done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am at the geek squad for being honest, helpful and very quick with the service. He helped me with some helpful tips about my surround system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service. Tech arrived on time and setup the sound bar mount purchased from Amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek team set up my stereo equipment making a few connections and even tweaking my subwoofer. I could have never accomplished all of what they did by myself. It was definitely a team effort. Thanks very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up and explained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three young men came in and unpacked everything then told me I didn’t need a wire so they returned it to the store. They set up the sound bar even hiding other wires. Great service. They went through the use of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents provided validation of set up requirements and use of all remotes (Service provider and included TV and Sound Bar). Very helpful to enable operating a Smart TV. Highly recommend using their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    His replacement found the error within 2 minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prior rep had connected the cables incorrectly, then failed to take the time to turn on the Vizio surrond sound system see if it was working properly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set-up was easy and the sound is fantastic!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my soundbar and programmed my Fire remote so that I can control everything with one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent dismantled my old sound bar and installed the new one with one change they upgraded the connection wire to an HDMI for better quality and longevity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the rear speakers hooked up at the same time as the sound bar. They breezed through the set up and had it working perfect in so little time. It would have taken me so much longer to do, and still not knowing if it was correct. They explained how to use it and how to make any changes if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, very easy to work. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gets 5 Stars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and connected it to my speaker system and my cable box and also my dvd they worked effectively and quickly and one completed the took the time to explain how to operate everything they were polite and took all the time needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the soundbar setup and install was completed without any problems or delays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys were so great. They got everything hooked up perfectly. I felt they went above and beyond and were friendly, helpful and courteous. They made sure I was satisfied with everything before they left by asking questions along the way to make sure that I was happy with everything. VERY helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was thorough, quick and paid attention.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved my smaller tv and connected it to an antenna and my roku, and then installed a larger one with a sound bar and subwoofer. He paid attention to covid restrictions and explained everything, was quick and detailed. Took away all the packaging.

    I would recommend this to a friend
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