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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek squad is thorough.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is a purchase I’m really glad I made. The installers even say he’d the tv and sound bar to my universal remote so I can control both with one item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad dudes did a quick and effivient installation, as well as provided instruction on how to accress additional functions of my Sonos system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed everything very quickly and t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of hooking up my updated Bose surround sound system as well as showing us how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was first rate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a terrific job reconnecting my home theatre.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were attentive and sociable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job of getting my speakers up and running however I really wanted my new stereo surround speakers as well as a soundbar installed. They are still sitting in unopened boxes and I have to find somehow to get rid of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Top Notch Tesm

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get this soundbar to work correctly, Geek Squad came out found issue immediately and had it working no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad upgraded my sound bat

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents contacted the sound bar manufacturer and were able to download an upgrade on memory stick and download it to the sound bar. It works perfectly again. Both members of Geek Squad did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed My Sound Bar Issue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick and informative and showed me what to do that we had not thought of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PROFESSIONAL INSTALLATION

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD TECH INSTALLED AND MOUNTED NEW FLAT SCREEN TV ON WALL. ALSO HOOKED UP NEW A/V AMPLIFIER TO EXISTING HOME ENTERTAINMENT SYSTEM. GEEK SQUAD HELP WAS PRICEY THOUGH! WOUND UP COSTING ME OVER $400 !!!! PERSONALLY I THINK CHARGE WAS EXCESSIVE. BUT RESULTS WERE WORTH IT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Feedback

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time arrival. The Team wasFast, friendly & efficient. Great Work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad members are knowledgeable!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben with the Geek Squad did our audio installation and rocked it! There's no mess with the cords, he programmed all remotes and walked us through some different audio options/functions. He had some great recommendations to enhance our entertainment experience with the new products we purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalled Sonos

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and ver professional. Explained the instructions very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is FABULOUS

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has the best service I’ve ever experienced with reference to technical support for computers and home theater systems. Every technician has been professional, knowledgeable, and extremely thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and set up came in on the appointment time and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did a great job and answered all our questions. He helped make sure the tv and soundbar were centered on the wall and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I needed them and they came through for me.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hit a few bumps along the way but between the geek squad and best buy all problems were fixed to my satisfaction. I would recommend them to anybody. They really went out of their way to make sure I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nakamichi experts

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew exactly what to do as soon as they saw the Nakamichi Sound system. They explained everything to me and made sure I knew what they were doing every step of the way. Geeks are Smart!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brandon

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek tech was the best.superior knowledge of the. Product,exuding total quality ,and pride in his actions.make a customer feel as a honored person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great for TV mount help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely and mounted by TV perfectly. Ian and his partner were great and helped me out. It was done quickly too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad staff who helped intall the equipment I purchased were professional and friendly (even my shy dog liked them).

    I would recommend this to a friend
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