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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 7,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was prompt, prepared, knowledgeable, thorough, and attentive to detail and the needs of the customer. This was a follow up visit. I had not considered the value of mounting the soundbar to the tv when I first bought it. The previous crew, at my request, had made good recommendations to me. This crew was just a good as the first crew!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who installed it couldn’t get it to work by blue tooth. Although l was not happy about them I am pleased with the sound bar. Just right for me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used GEEK Squad in the past and never have been dissatisfied and once again they did a great job. Geek squad mounted a new TV on my living room wall and I also requested them to setup my audio equipment, a sony soundbar and sonny htz 9f rear speakers. They attached the soundbar to the bottom of the TV and explained the number of speakers inside the bar and there positioning. The hook up of the rear speakers was easy , however, they suggested the placement and height which all resulted in a great sound expierence. Once again hats off to the GEEK SQUAD

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my surround system quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent installation by Geed Squad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar Installation by the Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came to install my new sound bar system exactly on time. They were good natured and very professional. The installation went quickly and very well. I was impressed that the guys took the extra time to move the speakers around the room until they found the most optimal location was found. Most importantly they took even more time to fully educate me on the system and how they set it up. Overall great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The SOUND!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this item for 5 months now and I just love the sound that comes out of this system I am glad that I had it professionally done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job setting up our sound bar and wide screen tv system. Thank you, Anita Romano

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    thanks for the assist!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of the soundbar went smoothy, and the guys who did it were most helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek Squad a quality choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All proper COVID-19 protocols were followed. The installation was quick, professional, and responsibly done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install Samsung Sound Surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time it wasn’t set up correctly, we didn’t have sound surround, however the Geek Squad sent someone else out and he fixed it in a couple of minutes. The sound is fantastic. The technician was professional and extremely knowledgeable and he was very pleasant. Thanks again as always Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost did not purchase this sound bar with television. So glad the sales rep gave us “sound” advice on this purchase. It makes a significant difference in the sound, volume of the Samsung television. Geek Squad had it hooked up with everything checked & working properly in a short period of time. Great addition to our television.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed our TV and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our sound bar. The installation was quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio Setup in the right key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth, efficient and educational setup. Both technicians were on point and worked to assist me in managing my new soundbar setup..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound, easy to install, seems to be a high quality system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding on site professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech, Truman, truly went above and beyond to be sure my three new Beat Buy purchased TVs and Sonos sound bar were up and running before he left. It took him hours to manage what turned out to be quite a complex job. He was calm and continually problem solving throughout the extended appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the Geek Squad does a wonderful job when they set up electronics in your home and everything is working well when the leave

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad sure helped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this wireless system set up was smooth and very convenient using “the Squad” Highly recommend using them to set up your new systems to get the best quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrs. Peggy Marsico

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech, Ryan was very competent, professional and knowledgeable. The Bose sound bar which was returned to me by Bose after being "repaired" still does NOT work. Ryan proved this by connecting a Sonos sound bar which DID work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man from the Geek Squad arrived on time and was friendly. Great service and had our speakers connected as well as providing operation information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my new sound bar for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric called and told me he'd arrive in an hour, which was very helpful. He was friendly, competent, shared information about the Sound Bar and Remote, showed me what he was doing and why, mainly because I was interested and asked him too. Very knowledgeable; a pro, also with great people skills. Made me feel like we're working as a team. One of the best. 5 Stars and more. Great job.

    I would recommend this to a friend
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