Customer Ratings & Reviews

The sound bar setup was excellent but the mounting of the sound bar could have been better. It was mounted with the wrong anchors for the surface where it was being mount. Had the correct size bolts/screws and anchors been used, the mounting would have gone a lot smoother and a bit more neatly than what it was. It’s mounted and it works well but the mounting could have been better and done a bit more neatly. For some reason, the installers were not aware that the sound bar was to be mounted on the wall.

We sing praises of Austin!. He was knowledgeable, speedily and successfully connected our old sound system to integrate it with the tv (the technician hooking up the tv when we moved had refused to do this and another person was unable), and wore booties covering his shoes while in the house. He was a pleasure to have in our home. I went in person just before Christmas to our nearby Best Buy store to explain our situation. A total of 4 employees helped out to solve the problem. Will return for all our needs.

The agent arrived on time, and was very helpful. We apparently had set up the sonos soynd bar correctly, and didn't know it. But he showed us how to use it, and answered a lot of our questions in a kind and thoughtfulnway. Great service and petson

Great Service! They were very knowledgeable and patient with us in setting up the soundbar and showing us how to use it.

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

The service was good, but I don't know if it came with a remote or not. If it did, then I did not receive it. If it didn't then the service was excellent.

Chris is very knowledgeable, very friendly and helpful. He solved the all problems. I tried set up by myself and had the problem to add the subwoofer and couldn’t connect it to the TV since I used wrong cable and wrong internet. I have Wi-Fi mesh at home but I still choose Verizon router that cause all problems. After talking Chris I learned lots. Now I have my Chromebook’s connected to TV by myself.

Sound Bar is Great quality, enriches my LG OLED experience! Perfect installation by a Geek Squad Pro!!

The sound bar is excellent. For some reason the one I bought stopped working about 6 months after installation and I had to buy a new one since the warranty had expired. Geek squad was excellent.

The Group set up the new TV and connected my old Vizio sound bar, easy-peasy!!

Easy to install. Took like 15 minutes and most Vizio tvs are easy fit compatible

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.

We have an older sound surround system that hasn’t worked in years. (Not purchased from Best Buy.). Finally broke down and made an appointment. Richard was fabulous! On time, polite and knew his stuff. We showed him the system and how we wanted it to work. We had to reschedule because we needed an unexpected part. Because Richard was so good, we requested him for the second visit and was willing to wait and extra day for him. Happy to see him return. Didn’t take long for the setup. Richard also reprogrammed a remote and we were rocking and rolling! Yeaaaaaay Richard! He’s the best!

Excellent sound a lots of power and a great price. Makes watching television much more enjoyable.Music sounds great and very loud too. K

Fiona from Geek Squad was friendly, helpful, efficient. I'm happy

Young man from the Geek Squad arrived on time and was friendly. Great service and had our speakers connected as well as providing operation information.

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!