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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 7,919 reviews
  • Rated 5 out of 5 stars

    Tech went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was terrific! He noticed that the settings were not set up optimally and took the time to ensure we were set up correctly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with him , he was knowledgeable, some time you don’t know what you getting but he know his staff . He gave us lots advise and I will use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficientl.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad Techs installed the new TV in an efficient manner and cleaned up materials. Very happy with the wall install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I highly recommend using the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough positives about using the Geek Squad ! Their knowledge, expertise and customer friendly attitude have always impressed me and I will continue to use them any time I need technical advice or installation services. They represent Best Buy in the best way !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install my sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Mounted my Sound Bar and configured with TV and Moreover he was friendly and explained everything in detail.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice and helpful. They hook up my t v and sound bar and connect the sound bar to my wife’s Bluetooth and also my Bluetooth on our iPhones . We appreciate there help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved the issue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad was great! The team really knows the electronics business of TVs and Sound Bars. They were helpful and answered all of questions to our satisfaction. Highly recommend the Geek Squad Team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning fast

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, impressive I am so grateful that I elected to have geek sqad do this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Sloves the Problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response and very helpful in solving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job getting it set up and explaining to us what to do if we needed to reset the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon provides great customer service. He is teaching new guys the same level of commitment. He deserves a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent attached soundbar to my TV. Works great. Nearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed and mounted my TV and accessories were excellent! They were very professional and helpful. I could not speak more highly about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Torrey and Dan hung TVs, set up three TVs with wall mounts, a sound bar and alternate electrical routing. They only used necessary products and in fact I returned two items I had purchased that ere not necessary even though they could have installed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job. They tested the product to ensure it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this service for the best sound hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys connected my new audio amp to allow the sound from my new Smart TV to come through my speakers. They also channeled the sound from my multi-CD player and my VCR to also play through the speakers. They did a great job! Worth every cent of the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very helpful and knowledgeable during the process and answered any questions we had. They helped walk us through the steps to operate our system when they were done. Would recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a very awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents inastalled it quickly and perfectly in my time frame for my schedule and it works looks and sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and right!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was right on time and he got my equipment up and running immediately! He was very knowledgeable, courteous and even ended up doing a few things to make my entire setup perform at full capacity! Great service and worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John, the geek agent was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent attached to my tv quickly. He was very personable and professional.

    I would recommend this to a friend
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