Customer Ratings & Reviews

Awesome installer! He took care of everything and made the system work with our cable and TV. Pleasant. Knowledgeable. Personable. He didin one hour what would have taken me all day--and then some! Always let the installer install.

Installed with absolutely no issues. Perfect! Was able to use a sound bar I had previously

The surround system is awesome. The quality of the sound is very good

Very pleased with the guys that came out. It's been a good experience all the way around. One exception is the phone service to talk with someone. Very difficult to communicate with that automated service BAD BAD BAD on the phone deal. As far as the remote love it still learning my way around with what buttons do what such as fast forward and such. I'm working with You Tube Tv and trying navigate through their system. One Remote for all is very nice!!

This soundbar solve our problem with a high ceiling allowing all the sound from the TV to go up instead of coming at us. Previous to the soundbar, we would have to turn the volume u so high it would chase people out of the upstairs loft. Now we can use normal volume and get a clear and crisp sound in teh room.

Agents delivered everything safely, setup all the equipment, connected to cable, firestick, and Blu-ray player. Then proceeded to play trailers on YouTube to show image and sound quality. Absolutely remarkable service. Very hard working, polite, and knowledgeable.

The installer was most professional, experienced, efficient, most courteous and neat. The installation was fast and the installer's attention to detail perfect. Excellent professional installer, installation and courteous customer service.

Sound is great and the service was professional and quick.

came on time very professional and knowledgeable, went through everything

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

The agent who installed the tv. . .made sure our Bose sound system was hooked up correctly. In fact the new TV's sound is so much better, for Randy. He is having a bit of hearing issues and could not hear the old tv, not half as much as this new one. We attribute that to the young man who installed the TV in the home and set up our Bose System. Sincerely Randell G. and Gayle Cook

The agent connected my sound bar to my t. And showed me how to do ie myself if I mistakenly disconnected it. He was great

We were having some problems with tv just shutting down.I had a Geek contract. They came out, said Ineeded a new board. Ordered in, had call 2 to insert. geek came, installed board. TV did not work. Wrong board shipped, he spent some time on phone, put board back in, had to wait for another new board. Had another geek to install sound Barr. I got confused with who was going to be here when.Another new board arrived. Was installed set works as it should. I really feel the men the Geeks send out are tops, the schedule makers leave a lot to be desired.

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

I’ll start with the geek squad member who showed up for the second visit. Ashley was very helpful and quickly resolved the issues with my new system. She notified me about her arrival time and was there when she said she would be. She was very helpful and went above and beyond to make sure I was happy with her service. This was the second service call for this product. The first installation was not by the geek squad rather a contractor. Best Buy had somehow messed up my order so the technician did not arrive until 2 hours after the end of my scheduled appointment time. So I ended up having to wait the whole day to get work done that was scheduled to be done by 1 pm. Had I not called I do not think I would have seen anyone or had my purchase delivered at all that day. I have no complaints about the technician who did the work. He knew how to install the equipment and worked quickly and competently. I had the impression that he had been assigned my job at the last minute and it was not something he did on a regular basis. I do not fault the technician for me having to call someone to come again. I hold Best Buy responsible for any delays and the necessary call back. I have always found the geek squad to be responsive and helpful.

Great sound, true theater level experience!!! Highly recommended!

Efficiency is the key word. On time, friendly, and knowledgeable. I use them ALL the time. THE BEST!!!!!

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

Sounds like your at the movies on certain movies.In on tv shows it's like your on the set yourself.Videis are crystal clear can't go wrong with this tv I would surely recommend this

TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.