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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 7,923 reviews
  • Rated 5 out of 5 stars

    Yah for Geek Squad in Sierra Vista Az

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my soundbar and made all connections as well as the remotes. Very courteous and punctual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is so helpful. Love them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No experience with soundbar so needed help. Fast set up and programming. Great crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough, knowledgable, helpful re: install/set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, helpful, pleasant, able to answer most basic questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did nice job installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were personable, efficient and knowledgeable and took care of the setup, etc. Overall, a very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice I really recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect everything my products what did buy from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! It was an easy installation with the geeks around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend getting Geek Squad Protection . Whenever there’s an issue with my tv or any electronics that I’ve bought from Best Buy the Geek Squad ia just a phone call away !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of everything for us, removed the old TV, mounted the new TV and hooked up the Cable and sound Bar. Showed us how to use the new TV. They were Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad that I decided to use the Geek Squad. The two men that came out were patient and answered all my questions. Both my son and myself were impressed on how capable and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar, good but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, but I wish it would work perfectly all of the time. Sometimes I need to manually turn it on, or it would go to BT mode without me touching anything other than hitting the remote to turn the TV on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came in from Geek Squad was Very helpful and showed up on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update equipment needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very antiquated system in place thus new equipment would not work . Geek squad took care of the issue very quickly and even got the equipment at sales price for me. Enjoy it everyday!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and courteous installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He updated me about his arrival time and took care to neatly install the equipment. He patiently explained the operation of the equipment and made sure everything worked satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are experts at mounting tv to wall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so efficient setting up and installing the TV and mounting the Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and TV connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the service provided and would recommend future services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents came in and solved my problem immediately. Will definitely use them again in the future.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Need help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need one of the techs to call me and give me the operating instructions again as now I can't get my remotes to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alain is the man!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alain and his team were awesome. Super helpful, polite, and did an incredible job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed/programmed sonos soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was prompt, polite, efficient and most helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad made a quick fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody and his team worked on my sound system for an immediate fix and made recommendations for a new A/V receiver.

    I would recommend this to a friend
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