Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Guy did a wonderful job with the tv installation, barely smiled when he saw how screwy the old system was, just got to work and took care of everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job without any hitches!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran a complete diagnosis on the operation of my relocated TV and Audio Receivers. Suggested the installation of a Universal TV Remote to control all connected devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick audio installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was able to quickly install my new audio receiver to my surround sound system. He explained the new features of the reciever and took care of the old reciever. I would use Geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent teamwork, professional, and very considerate of our needs. 10*!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected all my devicrs quickly and ef

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TVs and devices. Arrived on time and were friendly a d acknowledged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and did a great set up. On time as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the installation very efficiently. The soundbar is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home is home again with sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected and my home theater is back up and running. Chris and Ian did a fabulous job. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my new tv & soundbar installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very profesional & quickly installed my new TV & hooked up my new sound bar. Great job, awesome service, love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv knstallatin

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came , who came and installed our 60in tv was very helpful and knowledgeable he even helped figure what the best way to set up our tv to better accommodate our space in our living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and delivery in an hour

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in and mounted TV and connected devices and made sure all worked. They took the time to make sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of everything

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks installed our tv and connected the soundbar. Didn't have to lift a finger till it was time to start changing channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sould bar quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although a simple process the young man was professional and performed this task great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and professional! Great customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad fast and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected tv sound bar and tried to sync the remotes but an error said to see front desk for a newer remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay service call.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They no longer supply a direct replacement for the item that I have, so they recommended a replacement item and it was also not available. When I left a message that it was also discontinued, I never heard back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have the Geek Squad to set up our new receiver for our home theatre system. They quickly finished my setup that I couldn't figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my soundbar in a timely manne

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar and made sure it worked with my tv and devices before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents have done a outstanding job in mounting my Soundbar to the wall highly professional agents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Rep set up TV and soundbar quickly and explained everything!

    I would recommend this to a friend
Sponsored